Abstract
The purpose of this research is to determine the level of motivation of those who served in five star hotels in Turkey and to examine the potential impact on the intention to leave it. To achieve this goal, surveys were conducted with employees and face-to-face interviews with human resources managers. The convenience sampling method was used in the survey study. In this sense, the research was carried out in 5-star hotels in Istanbul. 5 of these hotels were selected and the research was carried out specifically for these hotels. Although 400 questionnaires were distributed, a total of 318 fully completed questionnaires were collected. To determine the motivation levels of the participants, The “Multidimensional Job Motivation Scale” developed by Gagne et al. (2010) was used. To measure the turnover intention of the participants, the intention to quit the scale developed by Rosin and Korabik (1991) was used. Semi-structured face-to-face interviews were held with the managers of the human resources department of the selected five-star hotels to determine the point of view of the hotel managers on the subject. A human resources manager from each hotel was targeted for face-to-face interviews, and a total of 5 face-to-face interviews were conducted. The results of the research showed that the total motivation and moti-vation sub-dimensions have a statistically significant and positive effect on hotel employees’ intention to quit.
References
- Adams, J.S. (1963). Toward an understanding of ınequity. Journal of Abnormal and Social Psychology, 67(5), 422-436.
- Argyris, C. (1999). On organisational learning. Massachusetts: Blackwell Publishers.
- Arnold, J., Cooper, C. ve Robertson, I. (1998). Work Psychology: Understanding Human Behaviour in the Workplace. Harlow: Financial Times.
- Bartol, K.M. ve Martin, D.C. (1998). Management. London: McGraw Hill.
- Beardwell, I., Holden, L. ve Claydon, T. (2007). A Contemporary approach human resource management. 5th Ed. Essex: Pearson Education Ltd.
- Brigantti, G.J.R. (2004). Evaluation of job satisfaction of public schools physical educators in Puerto Rico. United States Sports Academy.
- Creech, R. (1995). Employee motivation. Management Quarterly, 36, 33-40.
- Csikszentmihalyi, M. (2003). Good business: Leadership, flow and the making of meaning. United Kingdom: Hodder and Stoughton.
- Fisher, C.D. ve Locke, E.A. (1992). The new look in job satisfaction research and theory. In Smith, P.C., Cranny, C.J. and Stone, E.F. (Eds.). Job Satisfaction: How People Feel about their Jobs and How it Affects their Performance. New York: Lexington Books, pp. 165-194.
- Frazer-Robinson, J. (1999). Mastering motivation. United Kingdom: Grant Publishing.
- Gagne, M., Forest, J., Gilbert, M.H., Aube, C., Morin, E. ve Malorni A. (2010). The motivation at work scale: validation evidence in two languages. Educational and Psychological Measurement, 70(4), 628-646.
- Ghiselli, F.R., La Lopa, M.J. ve Bai, B. (2001). Job satisfaction, life satisfaction and turnover ıntent. cornell hotel and restaurant Administration Quarterly, 42(2), 28-37.
- Greenberg, J. ve Baron, R.A. (1997). Behaviour in organizations: Understanding and managing the human side of work. New Jersey: Prentice-Hall.
- Hall, D.T. ve Nougaim, K.E. (1968). An examination of maslow’s need of hierarchy in an organisational setting. Organisational Behaviour and Human Performances, 3, 12-35.
- Herzberg, F. (1968). Once more time: How do you motivate employees. Harvard Business Review, January – February.
- Herzberg, F. Mausner, B. ve Snyderman, B.B. (1967). Motivation at work. 2nd Ed. New York: John Wiley and Sons, Inc.
- Hobfoll, S.E. (2001). The ınfluence of culture, community, and the nested-self in the stress rocess: Advancing conservation of resources theory. Applied Psychology: An International Review, 50(3), 337-421.
- Huczynski, A. ve Buchanan, D. (2001). Organisational behaviour: An ıntroductory text. 4th Ed. Harlow: Prentice Hall.
- Koçel, T. (2015). İşletme yöneticiliği. 17th Ed. İstanbul: Beta Yayınları.
- Kök, S.B. (2006). İş tatmini ve örgütsel bağlılığın incelenmesine yönelik bir araştırma. Atatürk Üniversitesi, İktisadi ve İdari Bilimler Fakültesi Dergisi, 20(1), 291-317.
- Kotler, J. (1999). What leaders really do. Boston: Harvard Business Review Book.
- Kouzes, J. ve Posner, B. (1995). The leadership challenge. San Francisco: Jossey-Bass Inc.
- Küçüközkan, Y. (2015). Liderlik ve motivasyon teorileri: Kuramsal bir çerçeve. Uluslararası Akademik Yönetim Bilimleri Dergisi, 1(2), 86-115.
- Martinez, J. (2001). Assessing quality, outcome and performance management. Geneva: World Health Organization.
- Maslow, A. (1954). Motivation and personality. Harper and Row Publishers.
- Mullins, L. (2005). Management and organisational behaviour. 7th Ed. Essex: Pearson Education.
- Örücü, E. ve Esenkal, F. (2005). Konaklama işletmelerinde iş gören tatminini etkileyen faktörler (Bandırma ve Erdek Örneği). Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(14), 141-166.
- Robbins, S.P., Odendaal, A. ve Roodt, G. (2003). Organisational behaviour. 9th Ed. Cape Town: Prentice-Hall International.
- Rosin, H.M. ve Korabik, K. (1991). Workplace variables, affective responses, and intention to leave among women managers. Journal of Occupational Psychology, 64(4), 317-330.
- Tyson, S. ve York, A. (2002) Human resource management. 3rd Ed. Kent: Martins the Printers.
- Vroom, V. H. (1964). Work and motivation. New York: John Wiley and Sons.
- Yoon, M.H. ve Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
- Yüksel, İ. (2002). Hemşirelerin iş tatmin düzeylerini ayırt edici iş tatmin öğelerinin diskriminant analiziyle belirlenmesi. Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3(1), 67-78.
- Yürür, S. ve Keser, A. (2011). İşe bağlı gerginlik ile iş tatmini ilişkisinde duygusal tükenmenin aracı rolü. Ankara Üniversitesi SBF Dergisi, 65(4), 165-193.
Abstract
Bu araştırmanın amacı, Türkiye’deki beş yıldızlı otellerde görev yapanların motivasyon düzeylerini belirlemek ve bunun işten ayrılma niyeti üzerindeki olası etkilerini incelemektir. Bu amaca ulaşmak için çalışanlarla anket, insan kaynakları müdürleri ile ise yüz-yüze görüşmeler yapılmıştır. Anket çalışmasında kolayda örnekleme yöntemi kullanılmıştır. Bu anlamda araştırma İstanbul ilinde bulunan 5 yıldızlı otellerde gerçekleştirilmiştir. Bu otellerden 5 tanesi seçilmiş olup araştırma bu otellerin özelinde gerçekleştirilmiştir. 400 anket dağıtılmış olmasına rağmen toplamda 318 anket tam olarak doldurulmuş bir şekilde geri toplanmıştır. Katılımcıların motivasyon seviyelerini belirlemek için anketin ikinci bölümünde Gagne vd. (2010) tarafından geliştirilen “Çok Boyutlu İş Motivasyonu Ölçeği” kullanılmıştır. Katılımcıların işten ayrılma niyetlerini ölçmek üzere Rosin ve Korabik’in (1991) geliştirdiği “İşten Ayrılma Niyeti Ölçeği” kullanılmıştır. Otel yöneticilerinin konuya bakış açılarını belirlemek için ise seçilen beş yıldızlı otellerin insan kaynakları departmanı müdürleri ile yarı yapılandırılmış yüz yüze görüşmeler gerçekleştirilmiştir. Yüz-yüze görüşmeler için her otelden bir insan kaynakları yöneticisi hedeflenmiştir ve toplamda 5 yüz-yüze görüşme gerçekleştirilmiştir. Araştırma sonuçları göstermiştir ki toplam motivasyonun ve motivasyon alt boyutlarının otel çalışanlarının işten ayrılma niyetleri üzerinde istatistiksel olarak anlamlı ve pozitif yönlü bir etkisi bulunmaktadır.
References
- Adams, J.S. (1963). Toward an understanding of ınequity. Journal of Abnormal and Social Psychology, 67(5), 422-436.
- Argyris, C. (1999). On organisational learning. Massachusetts: Blackwell Publishers.
- Arnold, J., Cooper, C. ve Robertson, I. (1998). Work Psychology: Understanding Human Behaviour in the Workplace. Harlow: Financial Times.
- Bartol, K.M. ve Martin, D.C. (1998). Management. London: McGraw Hill.
- Beardwell, I., Holden, L. ve Claydon, T. (2007). A Contemporary approach human resource management. 5th Ed. Essex: Pearson Education Ltd.
- Brigantti, G.J.R. (2004). Evaluation of job satisfaction of public schools physical educators in Puerto Rico. United States Sports Academy.
- Creech, R. (1995). Employee motivation. Management Quarterly, 36, 33-40.
- Csikszentmihalyi, M. (2003). Good business: Leadership, flow and the making of meaning. United Kingdom: Hodder and Stoughton.
- Fisher, C.D. ve Locke, E.A. (1992). The new look in job satisfaction research and theory. In Smith, P.C., Cranny, C.J. and Stone, E.F. (Eds.). Job Satisfaction: How People Feel about their Jobs and How it Affects their Performance. New York: Lexington Books, pp. 165-194.
- Frazer-Robinson, J. (1999). Mastering motivation. United Kingdom: Grant Publishing.
- Gagne, M., Forest, J., Gilbert, M.H., Aube, C., Morin, E. ve Malorni A. (2010). The motivation at work scale: validation evidence in two languages. Educational and Psychological Measurement, 70(4), 628-646.
- Ghiselli, F.R., La Lopa, M.J. ve Bai, B. (2001). Job satisfaction, life satisfaction and turnover ıntent. cornell hotel and restaurant Administration Quarterly, 42(2), 28-37.
- Greenberg, J. ve Baron, R.A. (1997). Behaviour in organizations: Understanding and managing the human side of work. New Jersey: Prentice-Hall.
- Hall, D.T. ve Nougaim, K.E. (1968). An examination of maslow’s need of hierarchy in an organisational setting. Organisational Behaviour and Human Performances, 3, 12-35.
- Herzberg, F. (1968). Once more time: How do you motivate employees. Harvard Business Review, January – February.
- Herzberg, F. Mausner, B. ve Snyderman, B.B. (1967). Motivation at work. 2nd Ed. New York: John Wiley and Sons, Inc.
- Hobfoll, S.E. (2001). The ınfluence of culture, community, and the nested-self in the stress rocess: Advancing conservation of resources theory. Applied Psychology: An International Review, 50(3), 337-421.
- Huczynski, A. ve Buchanan, D. (2001). Organisational behaviour: An ıntroductory text. 4th Ed. Harlow: Prentice Hall.
- Koçel, T. (2015). İşletme yöneticiliği. 17th Ed. İstanbul: Beta Yayınları.
- Kök, S.B. (2006). İş tatmini ve örgütsel bağlılığın incelenmesine yönelik bir araştırma. Atatürk Üniversitesi, İktisadi ve İdari Bilimler Fakültesi Dergisi, 20(1), 291-317.
- Kotler, J. (1999). What leaders really do. Boston: Harvard Business Review Book.
- Kouzes, J. ve Posner, B. (1995). The leadership challenge. San Francisco: Jossey-Bass Inc.
- Küçüközkan, Y. (2015). Liderlik ve motivasyon teorileri: Kuramsal bir çerçeve. Uluslararası Akademik Yönetim Bilimleri Dergisi, 1(2), 86-115.
- Martinez, J. (2001). Assessing quality, outcome and performance management. Geneva: World Health Organization.
- Maslow, A. (1954). Motivation and personality. Harper and Row Publishers.
- Mullins, L. (2005). Management and organisational behaviour. 7th Ed. Essex: Pearson Education.
- Örücü, E. ve Esenkal, F. (2005). Konaklama işletmelerinde iş gören tatminini etkileyen faktörler (Bandırma ve Erdek Örneği). Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 8(14), 141-166.
- Robbins, S.P., Odendaal, A. ve Roodt, G. (2003). Organisational behaviour. 9th Ed. Cape Town: Prentice-Hall International.
- Rosin, H.M. ve Korabik, K. (1991). Workplace variables, affective responses, and intention to leave among women managers. Journal of Occupational Psychology, 64(4), 317-330.
- Tyson, S. ve York, A. (2002) Human resource management. 3rd Ed. Kent: Martins the Printers.
- Vroom, V. H. (1964). Work and motivation. New York: John Wiley and Sons.
- Yoon, M.H. ve Suh, J. (2003). Organizational citizenship behaviors and service quality as external effectiveness of contact employees. Journal of Business Research, 56(8), 597-611.
- Yüksel, İ. (2002). Hemşirelerin iş tatmin düzeylerini ayırt edici iş tatmin öğelerinin diskriminant analiziyle belirlenmesi. Kocaeli Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 3(1), 67-78.
- Yürür, S. ve Keser, A. (2011). İşe bağlı gerginlik ile iş tatmini ilişkisinde duygusal tükenmenin aracı rolü. Ankara Üniversitesi SBF Dergisi, 65(4), 165-193.
Details
| Primary Language | Turkish |
|---|---|
| Subjects | Operation |
| Journal Section | Articles |
| Authors | |
| Publication Date | September 1, 2021 |
| Acceptance Date | May 8, 2021 |
| Published in Issue | Year 2021 Volume: 18 Issue: 41 |
