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SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS

Yıl 2011, Cilt: 3 Sayı: 2, 31 - 40, 01.12.2011

Aykut Arslan

Öz

Local governments all around the world are providing e-services for their citizens. The main driver for providing these might be the quest for improving the efficiency of public services in order to provide better public values to the citizens and the society. Whatever the motives are the scope of e-services ranges from legally mandated duties to non-mandated duties which are voluntarily provided by the local governments. Drawing on the delivery of services assigned by the laws # 5393 and # 5216, this paper explores the Turkish provincial municipalities’ e-services and their sophistication levels

Anahtar Kelimeler

Local e-Governments Provincial municipalities Turkish Local e-Governments

Kaynakça

  • Ahn. Michael Ji (2010). “Adoption of E-Communication Applications in U.S. Municipalities: The Role of Political Environment. Bureaucratic Structure. and the Nature of Applications”. The American Review of Public Administration. August 2010. http://arp.sagepub.com/content/early/2010/06/26/ 0275074010377654. [Accessed 26.12.2010].
  • Arslan. Aykut (2006). “KEeLAN: Assessment Of Turkish Local Authorities’ Front Offices On
  • The Internet Through The Context Of E-Europe Basic Services to Determine the E-Government Stages and Back Office Integration of the Best-Practices Based on the EFQM Key Elements”. PhD thesis. University of Marmara. http://etdindividuals.dlib.vt.edu:9090/430/1/Thesis-Arslan.pdf. Accessed 26.12.2010].
  • Arslan. Aykut (2007). “Turkish Local e-Governments: a Longitudinal Study”. e-Journal of e
  • Government. Vol. 5. (2). pp.95 – 224. http://www.ejeg.com/volume5/issue2/p95. [Accessed 01.2008]
  • Arslan. Aykut (2009). “A Strategic Orientation Model for the Turkish Local e-Governments”. First
  • International Conference on eGovernment and eGovernance." of TURKSAT (Turksat Satellite Communication Cable TV and Operation Inc.) organized by SoSReS (Social Sciences Research Society). Ankara. 12-13 March. [Accessed 26.12.2010]
  • Bailey. Simon (2005). “Customer engagement: The options”. IRRV National Conference. October http://www.iscas.co.uk/HB_Officers_Customer_Engagement_-_The_Options.ppt. Accessed 26.12.2010].
  • Burroughs. Jennie M. (2009). “What users want: Assessing government information preferences to drive information services”. Government Information Quarterly 26. pp. 203–218. http://dx.doi.org/10.1016/j.giq.2008.06.003. [Accessed 26.12.2010].
  • Codagnone. Cristiano (2008). “Editorial: Efficiency and effectiveness”. The European Journal of ePractice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 26.12.2010].
  • Codagnone. Cristiano. and Undheim. Trond Arne (2008). “Benchmarking eGovernment: tools. theory. and practice”. The European Journal of ePractice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 26.12.2010].
  • Colesca. S. E. And Dobrica. L. (2008). “Adoption and use of e-government services: the case of
  • Romania”. Journal of Applied Research and Technology. Vol. 6 (3). www.journals.unam.mx/index.php/jart/article/view/17623/16802. [Accessed 26.12.2010].
  • Foley. Paul (2008). “Realizing the transformation agenda: enhancing citizen use of e- Government”.
  • European Journal of e-Practice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 12.2010].
  • Goldkhul. Göran (2007). “What does it mean to serve the citizen in e-services? Towards a practical theory founded in socio-instrumental pragmatism”.International Journal of Public
  • Information Systems. Vol. 2007:3. www.ijpis.net. [Accessed 26.12.2010]
  • Huang. Zhenyu (2007). “A comprehensive analysis of U.S. counties' e-Government portals: development status and functionalities”. European Journal of Information Systems (2007) 16. pp.149–164. www.palgrave-journals.com/ejis/journal/v16/n2/full/3000675a.html. [Accessed 12.2010].
  • Kachwamba. Muhajir and Hussein. Ashatu (2009). “Determinants of e-government maturity: Do organizational specific factors matter?”. Journal of US-China Public Administration. Dec. 2009.
  • Volume 6. No.7 (Serial No.50). www.managers.org.cn/mag/doc/ucman200907/ucman20090701.pdf. [Accessed 26.12.2010].
  • Kaya. Erol (2006). “Türkiye’de Yeni bir Dönem: Yerel Yönetimler Reformu-5-Belediyelerin
  • Görev ve Yetkileri”. Yerel Siyaset. Aylık Bilimsel Siyasi Dergi. Ekim 2006. Sayı:10. http://www.yerelsiyaset.com/v4/sayfalar.php?goster=ayrinti&id=461. [Accessed 26.12.2010].
  • Kim. Soonhee (2008). “Local Electronic Government Leadership and Innovation: South Korean
  • Experience”. The Asia Pacific Journal of Public Administration. Vol.30 (2). pp. 165-192. sunzi.lib.hku.hk/hkjo/view/51/5000863.pdf. [Accessed 26.12.2010].
  • Millard. Jeremy (2006). “User Attitudes to E-Government Citizen Services in Europe”.
  • International Journal of Electronic Government Research. Vol. 2(2). 49-58. http://www.igi- global.com/Bookstore/TitleDetails.aspx?TitleId=1091. [Accessed 26.12.2010].
  • MoI Report (2004). “İçişleri Bakanlığı e-devlet/e-dönüşüm Stratejisi” Raporu. İçişleri Bakanlığı
  • Strateji Geliştirme Merkezi. www.arem.gov.tr/proje/yonetim/e-bakanlik/e-donusum_stratejisi.doc. Accessed 26.12.2010].
  • Moon. M.J.. (2002). “The Evolution of E-government among Municipalities: Rhetoric or Reality?”. in: Public Administration Review. Vol. 62 (4). pp.424-433. http://onlinelibrary.wiley.com/doi/10.1111/0033-3352.00196/pdf. [Accessed 26.12.2010].
  • OECD Report (2009). “Rethinking e-Government Services: User-Centred Approaches”. OECD e
  • Government Studies. http://www.planejamento.gov.br/secretarias/upload/Arquivos/seges/arquivos/ OCDE2011/OECD_Rethinking_Approaches.pdf. [Accessed 26.12.2010].
  • Reddick, C G (2005). Citizen interaction with e-government: From the streets to servers?
  • Government Information Quaterly 22 (2005) 38–57.
  • Rose, Wade R. and Grant. Gerald G. (2010). “Critical issues pertaining to the planning and implementation of E-Government initiatives”. Government Information Quarterly. Volume 27.
  • Issue 1. January 2010. Pages 26-33. http://www.sciencedirect.com. [Accessed 26.12.2010].
  • Thakur. Dhanaraj (2007). “The Development of E-Government at the Country and City Levels in the United States”. Interdisciplinary Graduate Student Conference: Science and Technology in
  • Society March 31 - April 1. 2007. http://www.cspo.org/igscdocs/ Dhanaraj%20Thakur.pdf. Accessed 26.12.2010].
  • Torres. Lourdes. Pina. Vicente ve Acerete. Basilio (2005). “Gauging E-Government Evolution in
  • EU Municipalities”. Journal of Systemics. Cybernetics and Informatics. Vol.3(6). pp. 43-54. www.iiisci.org/journal/CV$/sci/pdfs/P525726.pdf. [Accessed 03.12.2009]. van Dam. Nik. Evers. Vanessa. and Arts. Floor (2005). “Cultural User Experience Issues in E
  • Government: Designing for a Multi-Cultural Society”. Digital Cities III. Lecture Notes in Computer Science. 2005. Volume 3081/2005. http://www.springerlink.com/content/k7ppwt9bc1hfrxqm/fulltext.pdf. [Accessed 14.02.2011].
  • Verdegem. Pieter. and Verleye. Gino (2009). “User-centered E-Government in practice: A comprehensive model for measuring user satisfaction”. Government Information Quarterly.
  • Volume 26 (3). pp.487-497. http://www.sciencedirect.com/science/journal/0740624X. [Accessed 02.2011].
  • Wallström. Åsa. Anne Engström. Esmail Salehi-Sangari. and Maria Ek Styvén (2009). “Public e- services from the Citizens’ Perspective- Adopting a Market Orientation”. International Journal of
  • Public Information Systems. Vol 2009:2. www.ijpis.net. [Accessed 26.12.2010].
  • Yun. H. J and Opheim. C. (2010).“Building on Success: The Diffusion of e-Government in the American States”.Electronic Journal of e-Government Vol.8(1). pp.71 - 82. www.ejeg.com. Accessed 26.12.2010].

Yıl 2011, Cilt: 3 Sayı: 2, 31 - 40, 01.12.2011

Aykut Arslan

Öz

Kaynakça

  • Ahn. Michael Ji (2010). “Adoption of E-Communication Applications in U.S. Municipalities: The Role of Political Environment. Bureaucratic Structure. and the Nature of Applications”. The American Review of Public Administration. August 2010. http://arp.sagepub.com/content/early/2010/06/26/ 0275074010377654. [Accessed 26.12.2010].
  • Arslan. Aykut (2006). “KEeLAN: Assessment Of Turkish Local Authorities’ Front Offices On
  • The Internet Through The Context Of E-Europe Basic Services to Determine the E-Government Stages and Back Office Integration of the Best-Practices Based on the EFQM Key Elements”. PhD thesis. University of Marmara. http://etdindividuals.dlib.vt.edu:9090/430/1/Thesis-Arslan.pdf. Accessed 26.12.2010].
  • Arslan. Aykut (2007). “Turkish Local e-Governments: a Longitudinal Study”. e-Journal of e
  • Government. Vol. 5. (2). pp.95 – 224. http://www.ejeg.com/volume5/issue2/p95. [Accessed 01.2008]
  • Arslan. Aykut (2009). “A Strategic Orientation Model for the Turkish Local e-Governments”. First
  • International Conference on eGovernment and eGovernance." of TURKSAT (Turksat Satellite Communication Cable TV and Operation Inc.) organized by SoSReS (Social Sciences Research Society). Ankara. 12-13 March. [Accessed 26.12.2010]
  • Bailey. Simon (2005). “Customer engagement: The options”. IRRV National Conference. October http://www.iscas.co.uk/HB_Officers_Customer_Engagement_-_The_Options.ppt. Accessed 26.12.2010].
  • Burroughs. Jennie M. (2009). “What users want: Assessing government information preferences to drive information services”. Government Information Quarterly 26. pp. 203–218. http://dx.doi.org/10.1016/j.giq.2008.06.003. [Accessed 26.12.2010].
  • Codagnone. Cristiano (2008). “Editorial: Efficiency and effectiveness”. The European Journal of ePractice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 26.12.2010].
  • Codagnone. Cristiano. and Undheim. Trond Arne (2008). “Benchmarking eGovernment: tools. theory. and practice”. The European Journal of ePractice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 26.12.2010].
  • Colesca. S. E. And Dobrica. L. (2008). “Adoption and use of e-government services: the case of
  • Romania”. Journal of Applied Research and Technology. Vol. 6 (3). www.journals.unam.mx/index.php/jart/article/view/17623/16802. [Accessed 26.12.2010].
  • Foley. Paul (2008). “Realizing the transformation agenda: enhancing citizen use of e- Government”.
  • European Journal of e-Practice. Nº 4 · August 2008. www.epracticejournal.eu. [Accessed 12.2010].
  • Goldkhul. Göran (2007). “What does it mean to serve the citizen in e-services? Towards a practical theory founded in socio-instrumental pragmatism”.International Journal of Public
  • Information Systems. Vol. 2007:3. www.ijpis.net. [Accessed 26.12.2010]
  • Huang. Zhenyu (2007). “A comprehensive analysis of U.S. counties' e-Government portals: development status and functionalities”. European Journal of Information Systems (2007) 16. pp.149–164. www.palgrave-journals.com/ejis/journal/v16/n2/full/3000675a.html. [Accessed 12.2010].
  • Kachwamba. Muhajir and Hussein. Ashatu (2009). “Determinants of e-government maturity: Do organizational specific factors matter?”. Journal of US-China Public Administration. Dec. 2009.
  • Volume 6. No.7 (Serial No.50). www.managers.org.cn/mag/doc/ucman200907/ucman20090701.pdf. [Accessed 26.12.2010].
  • Kaya. Erol (2006). “Türkiye’de Yeni bir Dönem: Yerel Yönetimler Reformu-5-Belediyelerin
  • Görev ve Yetkileri”. Yerel Siyaset. Aylık Bilimsel Siyasi Dergi. Ekim 2006. Sayı:10. http://www.yerelsiyaset.com/v4/sayfalar.php?goster=ayrinti&id=461. [Accessed 26.12.2010].
  • Kim. Soonhee (2008). “Local Electronic Government Leadership and Innovation: South Korean
  • Experience”. The Asia Pacific Journal of Public Administration. Vol.30 (2). pp. 165-192. sunzi.lib.hku.hk/hkjo/view/51/5000863.pdf. [Accessed 26.12.2010].
  • Millard. Jeremy (2006). “User Attitudes to E-Government Citizen Services in Europe”.
  • International Journal of Electronic Government Research. Vol. 2(2). 49-58. http://www.igi- global.com/Bookstore/TitleDetails.aspx?TitleId=1091. [Accessed 26.12.2010].
  • MoI Report (2004). “İçişleri Bakanlığı e-devlet/e-dönüşüm Stratejisi” Raporu. İçişleri Bakanlığı
  • Strateji Geliştirme Merkezi. www.arem.gov.tr/proje/yonetim/e-bakanlik/e-donusum_stratejisi.doc. Accessed 26.12.2010].
  • Moon. M.J.. (2002). “The Evolution of E-government among Municipalities: Rhetoric or Reality?”. in: Public Administration Review. Vol. 62 (4). pp.424-433. http://onlinelibrary.wiley.com/doi/10.1111/0033-3352.00196/pdf. [Accessed 26.12.2010].
  • OECD Report (2009). “Rethinking e-Government Services: User-Centred Approaches”. OECD e
  • Government Studies. http://www.planejamento.gov.br/secretarias/upload/Arquivos/seges/arquivos/ OCDE2011/OECD_Rethinking_Approaches.pdf. [Accessed 26.12.2010].
  • Reddick, C G (2005). Citizen interaction with e-government: From the streets to servers?
  • Government Information Quaterly 22 (2005) 38–57.
  • Rose, Wade R. and Grant. Gerald G. (2010). “Critical issues pertaining to the planning and implementation of E-Government initiatives”. Government Information Quarterly. Volume 27.
  • Issue 1. January 2010. Pages 26-33. http://www.sciencedirect.com. [Accessed 26.12.2010].
  • Thakur. Dhanaraj (2007). “The Development of E-Government at the Country and City Levels in the United States”. Interdisciplinary Graduate Student Conference: Science and Technology in
  • Society March 31 - April 1. 2007. http://www.cspo.org/igscdocs/ Dhanaraj%20Thakur.pdf. Accessed 26.12.2010].
  • Torres. Lourdes. Pina. Vicente ve Acerete. Basilio (2005). “Gauging E-Government Evolution in
  • EU Municipalities”. Journal of Systemics. Cybernetics and Informatics. Vol.3(6). pp. 43-54. www.iiisci.org/journal/CV$/sci/pdfs/P525726.pdf. [Accessed 03.12.2009]. van Dam. Nik. Evers. Vanessa. and Arts. Floor (2005). “Cultural User Experience Issues in E
  • Government: Designing for a Multi-Cultural Society”. Digital Cities III. Lecture Notes in Computer Science. 2005. Volume 3081/2005. http://www.springerlink.com/content/k7ppwt9bc1hfrxqm/fulltext.pdf. [Accessed 14.02.2011].
  • Verdegem. Pieter. and Verleye. Gino (2009). “User-centered E-Government in practice: A comprehensive model for measuring user satisfaction”. Government Information Quarterly.
  • Volume 26 (3). pp.487-497. http://www.sciencedirect.com/science/journal/0740624X. [Accessed 02.2011].
  • Wallström. Åsa. Anne Engström. Esmail Salehi-Sangari. and Maria Ek Styvén (2009). “Public e- services from the Citizens’ Perspective- Adopting a Market Orientation”. International Journal of
  • Public Information Systems. Vol 2009:2. www.ijpis.net. [Accessed 26.12.2010].
  • Yun. H. J and Opheim. C. (2010).“Building on Success: The Diffusion of e-Government in the American States”.Electronic Journal of e-Government Vol.8(1). pp.71 - 82. www.ejeg.com. Accessed 26.12.2010].
Toplam 45 adet kaynakça vardır.

Ayrıntılar

Diğer ID JA32FK82YG
Bölüm Makaleler
Yazarlar

Aykut Arslan

Yayımlanma Tarihi 1 Aralık 2011
Gönderilme Tarihi 1 Aralık 2011
Yayımlandığı Sayı Yıl 2011 Cilt: 3 Sayı: 2

Kaynak Göster

APA Arslan, A. (2011). SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS. International Journal of EBusiness and EGovernment Studies, 3(2), 31-40.
AMA Arslan A. SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS. IJEBEG. Aralık 2011;3(2):31-40.
Chicago Arslan, Aykut. “SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS”. International Journal of EBusiness and EGovernment Studies 3, sy. 2 (Aralık 2011): 31-40.
EndNote Arslan A (01 Aralık 2011) SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS. International Journal of eBusiness and eGovernment Studies 3 2 31–40.
IEEE A. Arslan, “SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS”, IJEBEG, c. 3, sy. 2, ss. 31–40, 2011.
ISNAD Arslan, Aykut. “SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS”. International Journal of eBusiness and eGovernment Studies 3/2 (Aralık 2011), 31-40.
JAMA Arslan A. SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS. IJEBEG. 2011;3:31–40.
MLA Arslan, Aykut. “SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS”. International Journal of EBusiness and EGovernment Studies, c. 3, sy. 2, 2011, ss. 31-40.
Vancouver Arslan A. SOPHISTICATION OF E-SERVICES IN TURKISH PROVINCIAL MUNICIPALITIES: RECENT STATUS. IJEBEG. 2011;3(2):31-40.