Derleme
BibTex RIS Kaynak Göster

‘Adalet’ Yalnızca Çalışan Merkezli Midir? Adaletten Etkilenen Taraflar Üzerine Bir Literatür İncelemesi

Yıl 2023, , 211 - 226, 19.04.2023

Nihal Yazıcı , Nilşah Cavdar Aksoy

https://doi.org/10.37880/cumuiibf.1230569

Öz

İş dünyasında yoğun bir şekilde sosyal ilişkiler barındıran adalet, işletme disiplini için de tartışma konusu olmuş ve çalışanların adalet algıları ve adaletsiz uygulamalara tepkileri yaygınlıkla incelenmiştir. Adalet kavramına yönelik tartışmaların odağında iş yaşamında adaleti sağlamak olmasına rağmen, örgütsel adaletin, çoğunlukla, adaletten etkilenen taraf olarak çalışan merkezli biçimde incelendiği ve adaletin kaynağı olarak yöneticiler ile adaletin gözlemcisi olarak müşterilerin öneminin ihmal edildiği gözlemlenmiştir. Hâlbuki yöneticilerin uygulamalarındaki adaleti yorumlayabilmek ve aynı zamanda, bu uygulamaların hangi şekilde açığa çıktığını anlamak da işletme disiplini açısından önem arz etmektedir. Öte yandan, günümüz müşterileri yalnızca satın alacakları ürün özellikleri ile ilgilenmemekte, aynı zamanda işletmelerin uygulamalarını sosyal açıdan da değerlendirmekte ve burada, işletmeleri değerlendirirken adalet arayışında da bulunabilmektedirler. Buradan yola çıkarak bu çalışmada, çoğunlukla çalışan merkezli incelenen örgütsel adalet kavramını, yönetici ve müşteri bakış açılarını kapsayacak şekilde genişleten bir literatür özeti sunulması amaçlanmıştır. Bu amacı gerçekleştirmek üzere, çalışmaya adalet kavramının gelişimini ve işletme disiplinine kadar geliş sürecinin incelenmesiyle başlamış olup örgütsel adaletin tanımı ve kapsamı açıklanmıştır. Ardından, örgütsel adalet; çalışan, yönetici ve müşteri bakış açılarıyla irdelenmiş ve adaletin tesis edilmesinde tarafların birbiriyle etkileşiminin rolü olduğu tespit edilmiştir. Literatür incelemesi sonucunda elde edilen bilgiler; insan kaynakları, yönetim ve pazarlama disiplinleri açısından değerlendirilmiş olup değerlendirmelerin örgütsel adalet yazınına ve uygulamaya yönelik katkıları tartışılmıştır.

Anahtar Kelimeler

Örgütsel Adalet Algılanan Adalet Çalışanlar Yöneticiler Müşteriler

Kaynakça

  • Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267-299.
  • Akgündüz, Y. ve Güzel, T. (2014). Örgütsel adalet ile örgütsel bağlılık arasındaki ilişkide örgütsel güvenin aracılık etkisi. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 14(3), 1-17.
  • Ambrose, M. L. ve Schminke, M. (2009). Assessing roadblocks to justice: A model of fair behavior in organizations. J. J. Martocchio ve H. Liao, (Ed.), Research in Personnel and Human Resources Management (s. 219-263). UK: Emerald Group Publishing Limited.
  • Aristoteles, (1953). Nichomachean Ethics. (J. A. K. Thompson, Çev.). UK: George Allen & Unwin.
  • Arvey, R. D. ve Renz, G. L. (1992). Fairness in the selection of employees. Journal of Business Ethics, 11(5), 331-340.
  • Austin, W. ve Walster, E. (1974). Reactions to confirmations and disconfirmation of expectancies of equity and inequity. Journal of Personality and Social Psychology, 30(2), 208-216.
  • Aydın, İ. (2020). Hizmet Telafisi. F. Apaydın (Ed.), Müşteri Şikayet Yönetimi (s 209- 228). TR: Nobel Yayınevi.
  • Balaban, S. ve Yücel, S. (2019). Tüketici boykotu ve tüketicilerin boykot katılımlarını etkileyen faktörler. Izmir Democracy University Social Sciences Journal, 2(2), 191-212.
  • Bergseth, K. ve Bouffard, J. (2007). The long-term impact of restorative justice programming for juvenile offenders. Journal of Criminal Justice, 35(4), 433-451.
  • Bies, R. J. ve Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiations in Organizations, 1, 43-55.
  • Blau, P. M. (1964). Justice in social exchange. Sociological Inquiry, 34(2), 193-206.
  • Bernerth, J. B., Whitman, D. S., Walker, H. J., Mitchell, D. T. ve Taylor, S. G. (2016). Actors have feelings too: An examination of justice climate effects on the psychological well‐being of organizational authority figures. Journal of Occupational and Organizational Psychology, 89(4), 693-710.
  • Bolter, J. D. (2016). Posthumanism, K. B. Jensen, R. T. Craig, J. D. Pooley, E. W. Rothenbuhler, (Eds.), The International Encyclopedia of Communication Theory and Philosophy (s. 1-8). USA: John Wiley & Sons, Inc.
  • Bond, M. H., Leung, K. ve Wan, K. C. (1982). How does cultural collectivism operate? the impact of task and maintenance contributions on reward distribution. Journal of Crosscultural Psychology, 13, 186-200.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E. ve Koch, A. J. (2013). Building positive resources: Effects of positive events and positive reflection on work stress and health. Academy of Management Journal, 56(6), 1601-1627.
  • Braithwaite, J. (2000). Shame and criminal justice. Canadian Journal of Criminology, 42(2), 281-298.
  • Carlsmith, K. M. ve Darley, J. M. (2008). Psychological aspects of retributive justice. Advances in Experimental Social Psychology, 40, 193-236.
  • Carlsmith, K. M., Darley, J. M. ve Robinson, P. H. (2002). Why do we punish? Deterrence and just deserts as motives for punishment. Journal of Personality and Social Psychology, 83(2), 284-299.
  • Cavdar-Aksoy, N., Tümer-Kabadayı, E., Koçak-Alan, A. ve Ermehan, C. (2021). Müşteriyi anlamada güncel bir yaklaşım: Müşteri ilginliği üzerine bir literatür taraması. Business and Economics Research Journal, 12(1), 197-217.
  • Clark, M., Adjei, M.T. ve Yancey D.N. (2009). The impact of service fairness perceptions on relationship quality. Service Marketing Quarterly, 30(3), 287-302.
  • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
  • Cropanzano, R., Bowen, D. E. ve Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives, 21(4), 34-48.
  • Cropanzano, R., Goldman B. M. ve Folger, R. (2003). Deontic justice: The role of moral principles in workplace fairness. Journal of Organizational Behavior, 24(8), 1019-1024.
  • Cropanzano, R. ve Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
  • Cropanzano, R., Prehar, C. A. ve Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group & Organization Management, 27(3), 324-351.
  • Çeçen, A. (1975). Hukukta norm ve adalet. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 32(1), 71-115.
  • Çeken, H. (2012). Etik liderlik ve örgütsel adaletin örgütsel sapma davranışları üzerindeki etkisi. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 28, 18-39.
  • Davidow, M. (2003). Organizational responses to customer complaints: What works and what doesn’t. Journal of Service Research, 5(3), 225-250.
  • Deconinck, J., Johnson, J. ve Busbin, J. (2012). The effect of organizational justice on salespersons’ perceived ethical climate, organizational commitment and turnover intentions. GSTF Journal on Business Review, 2(2), 57-64.
  • Deutsch, M. (1975). Equity, equality, and need: What determines which value will be used as the basis of distributive justice?. Journal of Social Issues, 31(3), 137-149.
  • Derbil, S. (1947). Kural bilimi olarak hukuk. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 2(3), 309-321.
  • Digman, J. M. (1989). Five robust trait dimensions: Development, stability, and utility. Journal of Personality, 57(2), 195-214.
  • Ding, M. C. ve Lii, Y. S. (2016). Handling online service recovery: Effects of perceived justice on online games. Telematics and Informatics, 33(4), 881-895.
  • Durocher, E., Gibson, B. E. ve Rappolt, S. (2014). Occupational justice: A conceptual review. Journal of Occupational Science, 21(4), 418-430.
  • Folger, R. (2001). Fairness as Deonance. S. Gilliland, D. Steiner ve D. Skarlicki (Eds.), Theoretical and Cultural Perspectives on Organizational Justice (s. 3-33). UK: Information Age Publishing.
  • García-Guiu, C., Moler, F. ve Moriano, J. A. (2015). Authentic leadership and ıts ınfluence on group cohesion and organizational ıdentification: The role of organizational justice as a mediating variable. Revista de Psicología Social, 30(1), 60-88.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
  • Graso, M., Camps, J., Strah, N. ve Brebels, L. (2020). Organizational justice enactment: An agent-focused review and path forward. Journal of Vocational Behavior. https://doi.org/10.1016/j.jvb.2019.03.007
  • Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9-22.
  • Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden cost of paycuts. Journal of Applied Psychology, 75(5), 561-568.
  • Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. R. Cropanzano, (Ed.), Justice in the workplace: Approaching Fairness in Human Resource Management (s. 79-103). USA: Lawrence Erlbaum Associates.
  • Gumz, E. J. ve Grant, C. L. (2009). Restorative justice: A systematic review of the social work literature. Families in Society, 90(1), 119-126.
  • Hoffman, K. D., Bateson, J. E., Elliott, G. ve Birch, D. (2006). Services Marketing: Concepts. Strategies and Cases. USA: Thomson South-Western.
  • Holmvall, C. M., Stevens, S. ve Chestnut, N. (2019). The impact of subordinate disrespect on leader justice. Personnel Review, 48(1), 2-20.
  • Homans, G. C. (1961). Social Behavior: Its Elementary. USA: Harcourt, Brace, and World.
  • Huang, J. L., Cropanzano, R., Li, A., Shao, P., Zhang, X. ve Li, Y. (2017). Employee conscientiousness, agreeableness, and supervisor justice rule compliance: A three-study investigation. Journal of Applied Psychology, 102(11), 1564-1589.
  • Hume, D. (1739). A Treatise of Human Nature. UK: John Noon.
  • Huseman, R. C., Hatfield, J. D. ve Miles, E. W. (1985). Test for individual perceptions of job equity: Some preliminary findings. Perceptual and Motor Skills, 61(3), 1055-1064.
  • İşcan, Ö. F. ve Sayın, U. (2010). Örgütsel adalet, iş tatmini ve örgütsel güven arasindaki ilişki. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 24(4), 195-216.
  • James, K. (1993). The social context of organizational justice: Cultural, intergroup, and structural effects on justice behaviors and perceptions. R. Cropanzano, (Ed.), Justice in The Work Place: Approaching Fairness in Human Resource Management (s. 21-50). USA: Erlbaum.
  • Jasso, G., Törnblom, K. Y., Sabbagh, C. (2016). Distributive justice. C. Sabbagh ve M. Schmitt, (Eds.), Handbook of Social Justice Theory and Research (s. 201-218). USA: Springer.
  • Johnson, R. E., Lanaj, K. ve Barnes, C. M. (2014). The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources. Journal of Applied Psychology, 99(4), 635-650.
  • Johnston, D. (2011). A Brief History of Justice. UK: John Wiley & Sons.
  • Kant, I. (1949). The Philosophy of Kant: Immanuel Kant’s Moral and Political Writings. USA: Henry Holt & Company.
  • Kau, A. K. ve Loh, E. W. Y. (2006). The effects of service recovery on consumer satisfaction: A comparison between complainants and non‐complainants. Journal of Services Marketing, 20(2), 101-111.
  • Kapukaya, Z. (2018). İlyada destanı’nda ida (Kazdağı). Sosyal ve Beşerî Bilimler Araştırmaları Dergisi, 19(41), 103-116.
  • Kelley, F. (1899). Aims and principles of the consumers’ league. American Journal of Sociology, 5(3), 289-304.
  • Keynes, M. (1975). Essays on John Maynard Keynes. UK: Cambridge University Press.
  • Kılınç, B. (2013). Kendi Kendini Açıklayan Bir Kavram: Adalet. M. Balcı, (Ed.), Genç hukukçular hukuk okumaları, Birikimler IV (s. 29-49). TR: Hukuk Vakfı Yayını.
  • Koopman, J., Matta, F. K., Scott, B. A. ve Conlon, D. E. (2015). Ingratiation and popularity as antecedents of justice: A social exchange and social capital perspective. Organizational Behavior and Human Decision Processes, 131, 132-148.
  • Kwortnik, R. ve Xiaoyun, H. (2011). The influence of guest perceptions of service fairness on lodging loyalty in China. Cornell Hospitality Quarterly, 52(3), 321-332.
  • Laxminarayan, M., Bosmans, M., Porter, R. ve Sosa, L. (2013). Victim satisfaction with criminal justice: A systematic review. Victims & Offenders, 8(2), 119-147.
  • Lee, C., Pillutla, M. ve Law, K. S. (2000). Power-distance, gender and organizational justice. Journal of Management, 26(4), 685-704.
  • Leventhal, G. S. (Eds.). (1980). What Should Be Done with Equity Theory?. Boston: Springer, 27-55.
  • Li, A. ve Cropanzano, R. (2009). Fairness at the group level: Justice climate and intraunit justice climate. Journal of Management, 35(3), 564-599.
  • Mahoney, T. A. (1975). Justice and equity: A recurring theme in compensation. Personnel, 52(5), 60-66.
  • Mattila, A. S. ve Patterson, P. G. (2004). Service recovery and fairness perceptions in collectivist and individalist contexts. Journal of Service Research, 6(4), 336-346.
  • Maxham, III, J. G. ve Netemayer, R. G. (2002). Modeling customer perceptions of complaint handling over time: The effects of perceived justice on satisfaction and intent. Journal of Retailing, 78, 239-252.
  • McColl-Kennedy, J. R. ve Sparks, B. A. (2003). Application of fairness theory to service failures and service recovery. Journal of Service Research, 5(3), 251-266.
  • Mohan, V. B., Lau, K. T., Hui, D. ve Bhattacharyya, D. (2018). Graphene-based materials and their composites: A review on production, applications and product limitations. Composites Part B: Engineering, 142, 200-220.
  • Moorman, R. H. (1991). Relationship between organizational fairness and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76(6), 845-855.
  • Mukherjee, S. ve Althuizen, N. (2020). Brand activism: Does courting controversy help or hurt a brand?. International Journal of Research in Marketing, 37(4), 772- 788.
  • Narasimhan, R., Narayanan, S. ve Srinivasan, R. (2013). An investigation of justice in supply chain relationships and their performance impact. Journal of Operations Management, 31(5), 236-247.
  • Niehoff, B. P. ve Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527-556.
  • Ordabayeva, N., Lisjak, M. ve Jones, A.C. (2022). How social perceptions influence consumption for self, for others, and within the broader system. Current Opinion in Psychology, 43, 30-35.
  • Öktem, Ü. (2017). David Hume ve Immanuel Kant’ın kesin bilgi anlayışı. Ankara Üniversitesi Dil ve Tarih-Coğrafya Fakültesi Dergisi, 44(2), 29-55.
  • Öztürk, A. ve Nart, S. (2021). Tüketici boykot davranışının belirleyicileri üzerine bir araştırma: Ağızdan ağıza iletişimin aracılık rolü. Elektronik Sosyal Bilimler Dergisi, 20(78), 660-687.
  • Patient, D. L. ve Skarlicki, D. P. (2010). Increasing interpersonal and informational justice when communicating negative news: The role of the manager’s empathic concern and moral development. Journal of Management, 36(2), 555-578.
  • Platon, (1945). Devlet. (E. Alagöz, Çev.). TR: Panama Yayınları.
  • Polatcı, S. ve Özçalık, F. (2015). Çalışanların örgütsel adalet algıları ile üretkenlik karşıtı iş davranışları etkileşiminde pozitif ve negatif duygusallığın aracılık etkisi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 17(2), 215-234.
  • Przęczek, C., Rosiński, J. ve Manko, B. A. (2020). Research review in organizational justice. Journal for Perspectives of Economic, Political and Social Integration,19(1-2), 49-68.
  • Qin, X., Ren, R., Zhang, Z. X. ve Johnson, R. E. (2018). Considering self‐interests and symbolism together: How instrumental and value‐expressive motives interact to influence supervisors’ justice behavior. Personnel Psychology, 71(2), 225-253.
  • Rawls, J. (1971). A Theory of Justice. UK: Oxford University Press.
  • Savaş, Y. ve Şahin, S. Ç. (2021). Income inequality and crisis theories. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16(3), 873-899.
  • Saunders, M. N. (2006). Book Review: J. Greenberg and J.A. Colquitt (Eds.): Handbook of Organizational Justice. Organization Studies, 27(12), 1911-1914.
  • Schuh, S. C., Zheng, M. X., Xin, K. R. ve Fernandez, J. A. (2019). The interpersonal benefits of leader mindfulness: A serial mediation model linking leader mindfulness, leader procedural justice enactment, and employee exhaustion and performance. Journal of Business Ethics, 156(4), 1007-1025.
  • Scott, B. A. ve Colquitt, J. A. (2007). Are organizational justice effects bounded by individual differences? An examination of equity sensitivity, exchange ideology, and the big five. Group & Organization Management, 32(3), 290-325.
  • Scott, B. A., Colquitt, J. A. ve Paddock, E. L. (2009). An actor-focused model of justice rule adherence and violation: The role of managerial motives and discretion, Journal of Applied Psychology, 94(3), 756-769.
  • Scott, B. A., Garza, A. S., Conlon, D. E. ve Kim, Y. J. (2014). Why do managers act fairly in the first place? A daily investigation of “hot” and “cold” motives and discretion, Academy of Management Journal, 57(6),1571-1591.
  • Scott, B. A., Colquitt, J. A. ve Zapata-Phelan C. P. (2007). Justice as a dependent variable: Subordinate Charisma as a Predictor of Interpersonal and Informational Justice Perceptions. Journal of Applied Psychology, 92(6), 1597-1609.
  • Shi, J., Lin, H., Wang, L. ve Wang, M. (2009). Linking the big five personality constructs to organizational justice. Social Behavior and Personality: An International Journal, 37(2), 209-222.
  • Smith, A. K., Bolton, R. N. ve Wagner, J. (1999). A model of customer satisfaction with service encounters invoving failure and recovery. Journal of Marketing Research, 36(3), 356-372.
  • Tekin, G. ve Kaya, Ş. D. (2021). Hemşirelerin örgütsel adalet algısının, intikam ve affetme davranışı ile ilişkisi. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(1), 107-130.
  • Thibaut, J. ve Walker, L. (1975). Procedural Justice: A Psychological Analysis. USA: Lawrence Erlbaum Associates.
  • Tyler, T. R. ve Lind, E. A. (1992). A relational model of authority in groups. Advances in Experimental Social Psychology, 25, 115-191.
  • Usta, I., Karalar, S. ve Demiralay, T. (2019). Örgütsel adalet algısı ve örgütlerde intikam niyeti arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Çankırı Karatekin Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(2), 209-231.
  • Ürkmez, D. (2020). Dijital aktivizm olarak sosyal medyada boykot çağrıları: Watsons krizi örneği. İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 7(1), 106-125.
  • Varghese, N. ve Kumar, N. (2020). Feminism in advertising: Irony or revolution? A critical review of femvertising. Feminist Media Studies. https://doi.org/10.1080/14680777.2020.1825510
  • Walster, E., Walster, G. W. ve Traupmann, J. (1978). Equity and Premarital Sex. Journal of Personality and Social Psychology, 36(1), 82-92.
  • Walton, R. W. ve McKersie, R. B. (1965). A Behavioral Theory of Labor Negotiations. USA: McGraw-Hill.
  • Wilcock, A. ve Townsend, E. (2009). Occupational justice. E. B. Crepeau, E. S. Cohn ve B. A. B. Schell, (Eds.), Willard and Spackman’s Occupational Therapy (s. 192-199). USA: Lippincott Williams & Wilkins.
  • Whiteside, D. B. ve Barclay, L. J. (2018). When wanting to be fair is not enough: The effects of depletion and self-appraisal gaps on fair behavior. Journal of Management, 44(8), 3311-3335.
  • Xinlu, P. ve Vinitwatanakhun, W. (2021). A study of the relationship between teachers’ perceptions towards principal’s transformational leadership style and organizational justice at a junior high school, chongqing, China. Scholar: Human Sciences, 13(1), 379-392.
  • Yazıcı, N. ve Yürür, S. (2022). Yöneticiler kendileriyle uyumlu astlarına daha mı adil davranır?. Journal of Organizational Behavior Review, 4(2), 112-126.
  • Yazıcı, N. ve Yürür, S. (2019). Birey-örgüt uyumu ve örgütsel adalet: Uyum her zaman iyi midir?. İzmir İktisat Dergisi, 34(2), 213-224.
  • Yürür, S. (2008). Örgütsel adalet ile iş tatmini ve çalışanların bireysel özellikleri arasındaki ilişkilerin analizine yönelik bir araştırma. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13(2), 295-312.
  • Yürür, S. (2015). Türkiye’de örgütsel adalet konusunda yapılan çalışmalara ilişkin bir derleme. R. Özen-Kutanis, (Ed.), Türkiye’de Örgütsel Davranış Çalışmaları (s. 1-50). TR: Gazi Kitabevi.
  • Yürür, S. (2018). Örgütsel adalet. A. Keser, G. Yılmaz ve S. Yürür, (Eds.), Çalışma Yaşamında Davranış (s. 243-274). TR: Umuttepe Yayınları.
  • Yürür, S. (2019). Sosyal mübadele kuramı. S. Yürür, (Ed.), Örgütsel Davranış Kuramları (s. 245-281). TR: Beta Yayınevi.
  • Yürür, S. ve Mengenci, C. (2014). Örgütsel adalet ve ekstra-rol davranışları ilişkisi. Journal of Management and Economics Research, 12(24), 1-17.
  • Zysberg, L. (2018). The people demand social justice: The social protest in Israel as an agoral gathering. Journal for Perspectives of Economic Political and Social Integration, 24(2), 31-45.
  • Zheng, M. X., Schuh, S. C., Dijke, M. ve De Cremer, D. (2020). Procedural justice enactment as an instrument of position protection: The three‐way interaction between leader’s power position stability, followers’ warmth, and followers’ competence. Journal of Organizational Behavior, 42(6), 785-799.
  • Zehr, H. (1990). Changing Lenses: A New Focus For Crime and Justice. USA: Herald Press.

Is ‘Justice’ Only Employee-Centered? A Literature Review on the Parties Affected by Justice

Yıl 2023, , 211 - 226, 19.04.2023

Nihal Yazıcı , Nilşah Cavdar Aksoy

https://doi.org/10.37880/cumuiibf.1230569

Öz

Justice, which encompasses intensive social ties in the corporate world, has been a topic of debate in the business discipline, and employees’ perceptions of justice and reactions to unfair practices have been extensively researched in this context. Although the focus of discussions is to ensure justice in the business world, it has been observed that organizational justice is primarily examined from the perspective of employees as the party affected by justice but the perspective of managers as the source of justice and of customers as observers of justice were being overlooked. However, it is critical for the business discipline to interpret justice in the practices of managers while also understanding how these practices are revealed. Customers today, on the other hand, are not only interested in the product features they will purchase, but they also evaluate the practices of the firms from a social standpoint, and they can seek justice while evaluating the firms. From this viewpoint, the purpose of this study is to present a literature review that broadens the concept of organizational justice, which is often addressed from the perspective of the employees, to manager and customer perspectives. To achieve this goal, the study began with the development of the concept of justice and the process of its development until the business discipline, as well as the definition and scope of organizational justice. Then, organizational justice was investigated from the perspectives of employees, managers, and customers, and it was discovered that the related parties’ interactions have a role in producing justice. The information obtained as a result of the literature review was assessed in terms of human resources, management, and marketing disciplines, and the assessments’ contributions to the literature and practice of organizational justice were examined.

Anahtar Kelimeler

Organizational Justice Perceived Justice Employees Managers Customers

Kaynakça

  • Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267-299.
  • Akgündüz, Y. ve Güzel, T. (2014). Örgütsel adalet ile örgütsel bağlılık arasındaki ilişkide örgütsel güvenin aracılık etkisi. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 14(3), 1-17.
  • Ambrose, M. L. ve Schminke, M. (2009). Assessing roadblocks to justice: A model of fair behavior in organizations. J. J. Martocchio ve H. Liao, (Ed.), Research in Personnel and Human Resources Management (s. 219-263). UK: Emerald Group Publishing Limited.
  • Aristoteles, (1953). Nichomachean Ethics. (J. A. K. Thompson, Çev.). UK: George Allen & Unwin.
  • Arvey, R. D. ve Renz, G. L. (1992). Fairness in the selection of employees. Journal of Business Ethics, 11(5), 331-340.
  • Austin, W. ve Walster, E. (1974). Reactions to confirmations and disconfirmation of expectancies of equity and inequity. Journal of Personality and Social Psychology, 30(2), 208-216.
  • Aydın, İ. (2020). Hizmet Telafisi. F. Apaydın (Ed.), Müşteri Şikayet Yönetimi (s 209- 228). TR: Nobel Yayınevi.
  • Balaban, S. ve Yücel, S. (2019). Tüketici boykotu ve tüketicilerin boykot katılımlarını etkileyen faktörler. Izmir Democracy University Social Sciences Journal, 2(2), 191-212.
  • Bergseth, K. ve Bouffard, J. (2007). The long-term impact of restorative justice programming for juvenile offenders. Journal of Criminal Justice, 35(4), 433-451.
  • Bies, R. J. ve Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiations in Organizations, 1, 43-55.
  • Blau, P. M. (1964). Justice in social exchange. Sociological Inquiry, 34(2), 193-206.
  • Bernerth, J. B., Whitman, D. S., Walker, H. J., Mitchell, D. T. ve Taylor, S. G. (2016). Actors have feelings too: An examination of justice climate effects on the psychological well‐being of organizational authority figures. Journal of Occupational and Organizational Psychology, 89(4), 693-710.
  • Bolter, J. D. (2016). Posthumanism, K. B. Jensen, R. T. Craig, J. D. Pooley, E. W. Rothenbuhler, (Eds.), The International Encyclopedia of Communication Theory and Philosophy (s. 1-8). USA: John Wiley & Sons, Inc.
  • Bond, M. H., Leung, K. ve Wan, K. C. (1982). How does cultural collectivism operate? the impact of task and maintenance contributions on reward distribution. Journal of Crosscultural Psychology, 13, 186-200.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E. ve Koch, A. J. (2013). Building positive resources: Effects of positive events and positive reflection on work stress and health. Academy of Management Journal, 56(6), 1601-1627.
  • Braithwaite, J. (2000). Shame and criminal justice. Canadian Journal of Criminology, 42(2), 281-298.
  • Carlsmith, K. M. ve Darley, J. M. (2008). Psychological aspects of retributive justice. Advances in Experimental Social Psychology, 40, 193-236.
  • Carlsmith, K. M., Darley, J. M. ve Robinson, P. H. (2002). Why do we punish? Deterrence and just deserts as motives for punishment. Journal of Personality and Social Psychology, 83(2), 284-299.
  • Cavdar-Aksoy, N., Tümer-Kabadayı, E., Koçak-Alan, A. ve Ermehan, C. (2021). Müşteriyi anlamada güncel bir yaklaşım: Müşteri ilginliği üzerine bir literatür taraması. Business and Economics Research Journal, 12(1), 197-217.
  • Clark, M., Adjei, M.T. ve Yancey D.N. (2009). The impact of service fairness perceptions on relationship quality. Service Marketing Quarterly, 30(3), 287-302.
  • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
  • Cropanzano, R., Bowen, D. E. ve Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives, 21(4), 34-48.
  • Cropanzano, R., Goldman B. M. ve Folger, R. (2003). Deontic justice: The role of moral principles in workplace fairness. Journal of Organizational Behavior, 24(8), 1019-1024.
  • Cropanzano, R. ve Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
  • Cropanzano, R., Prehar, C. A. ve Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group & Organization Management, 27(3), 324-351.
  • Çeçen, A. (1975). Hukukta norm ve adalet. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 32(1), 71-115.
  • Çeken, H. (2012). Etik liderlik ve örgütsel adaletin örgütsel sapma davranışları üzerindeki etkisi. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 28, 18-39.
  • Davidow, M. (2003). Organizational responses to customer complaints: What works and what doesn’t. Journal of Service Research, 5(3), 225-250.
  • Deconinck, J., Johnson, J. ve Busbin, J. (2012). The effect of organizational justice on salespersons’ perceived ethical climate, organizational commitment and turnover intentions. GSTF Journal on Business Review, 2(2), 57-64.
  • Deutsch, M. (1975). Equity, equality, and need: What determines which value will be used as the basis of distributive justice?. Journal of Social Issues, 31(3), 137-149.
  • Derbil, S. (1947). Kural bilimi olarak hukuk. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 2(3), 309-321.
  • Digman, J. M. (1989). Five robust trait dimensions: Development, stability, and utility. Journal of Personality, 57(2), 195-214.
  • Ding, M. C. ve Lii, Y. S. (2016). Handling online service recovery: Effects of perceived justice on online games. Telematics and Informatics, 33(4), 881-895.
  • Durocher, E., Gibson, B. E. ve Rappolt, S. (2014). Occupational justice: A conceptual review. Journal of Occupational Science, 21(4), 418-430.
  • Folger, R. (2001). Fairness as Deonance. S. Gilliland, D. Steiner ve D. Skarlicki (Eds.), Theoretical and Cultural Perspectives on Organizational Justice (s. 3-33). UK: Information Age Publishing.
  • García-Guiu, C., Moler, F. ve Moriano, J. A. (2015). Authentic leadership and ıts ınfluence on group cohesion and organizational ıdentification: The role of organizational justice as a mediating variable. Revista de Psicología Social, 30(1), 60-88.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
  • Graso, M., Camps, J., Strah, N. ve Brebels, L. (2020). Organizational justice enactment: An agent-focused review and path forward. Journal of Vocational Behavior. https://doi.org/10.1016/j.jvb.2019.03.007
  • Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9-22.
  • Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden cost of paycuts. Journal of Applied Psychology, 75(5), 561-568.
  • Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. R. Cropanzano, (Ed.), Justice in the workplace: Approaching Fairness in Human Resource Management (s. 79-103). USA: Lawrence Erlbaum Associates.
  • Gumz, E. J. ve Grant, C. L. (2009). Restorative justice: A systematic review of the social work literature. Families in Society, 90(1), 119-126.
  • Hoffman, K. D., Bateson, J. E., Elliott, G. ve Birch, D. (2006). Services Marketing: Concepts. Strategies and Cases. USA: Thomson South-Western.
  • Holmvall, C. M., Stevens, S. ve Chestnut, N. (2019). The impact of subordinate disrespect on leader justice. Personnel Review, 48(1), 2-20.
  • Homans, G. C. (1961). Social Behavior: Its Elementary. USA: Harcourt, Brace, and World.
  • Huang, J. L., Cropanzano, R., Li, A., Shao, P., Zhang, X. ve Li, Y. (2017). Employee conscientiousness, agreeableness, and supervisor justice rule compliance: A three-study investigation. Journal of Applied Psychology, 102(11), 1564-1589.
  • Hume, D. (1739). A Treatise of Human Nature. UK: John Noon.
  • Huseman, R. C., Hatfield, J. D. ve Miles, E. W. (1985). Test for individual perceptions of job equity: Some preliminary findings. Perceptual and Motor Skills, 61(3), 1055-1064.
  • İşcan, Ö. F. ve Sayın, U. (2010). Örgütsel adalet, iş tatmini ve örgütsel güven arasindaki ilişki. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 24(4), 195-216.
  • James, K. (1993). The social context of organizational justice: Cultural, intergroup, and structural effects on justice behaviors and perceptions. R. Cropanzano, (Ed.), Justice in The Work Place: Approaching Fairness in Human Resource Management (s. 21-50). USA: Erlbaum.
  • Jasso, G., Törnblom, K. Y., Sabbagh, C. (2016). Distributive justice. C. Sabbagh ve M. Schmitt, (Eds.), Handbook of Social Justice Theory and Research (s. 201-218). USA: Springer.
  • Johnson, R. E., Lanaj, K. ve Barnes, C. M. (2014). The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources. Journal of Applied Psychology, 99(4), 635-650.
  • Johnston, D. (2011). A Brief History of Justice. UK: John Wiley & Sons.
  • Kant, I. (1949). The Philosophy of Kant: Immanuel Kant’s Moral and Political Writings. USA: Henry Holt & Company.
  • Kau, A. K. ve Loh, E. W. Y. (2006). The effects of service recovery on consumer satisfaction: A comparison between complainants and non‐complainants. Journal of Services Marketing, 20(2), 101-111.
  • Kapukaya, Z. (2018). İlyada destanı’nda ida (Kazdağı). Sosyal ve Beşerî Bilimler Araştırmaları Dergisi, 19(41), 103-116.
  • Kelley, F. (1899). Aims and principles of the consumers’ league. American Journal of Sociology, 5(3), 289-304.
  • Keynes, M. (1975). Essays on John Maynard Keynes. UK: Cambridge University Press.
  • Kılınç, B. (2013). Kendi Kendini Açıklayan Bir Kavram: Adalet. M. Balcı, (Ed.), Genç hukukçular hukuk okumaları, Birikimler IV (s. 29-49). TR: Hukuk Vakfı Yayını.
  • Koopman, J., Matta, F. K., Scott, B. A. ve Conlon, D. E. (2015). Ingratiation and popularity as antecedents of justice: A social exchange and social capital perspective. Organizational Behavior and Human Decision Processes, 131, 132-148.
  • Kwortnik, R. ve Xiaoyun, H. (2011). The influence of guest perceptions of service fairness on lodging loyalty in China. Cornell Hospitality Quarterly, 52(3), 321-332.
  • Laxminarayan, M., Bosmans, M., Porter, R. ve Sosa, L. (2013). Victim satisfaction with criminal justice: A systematic review. Victims & Offenders, 8(2), 119-147.
  • Lee, C., Pillutla, M. ve Law, K. S. (2000). Power-distance, gender and organizational justice. Journal of Management, 26(4), 685-704.
  • Leventhal, G. S. (Eds.). (1980). What Should Be Done with Equity Theory?. Boston: Springer, 27-55.
  • Li, A. ve Cropanzano, R. (2009). Fairness at the group level: Justice climate and intraunit justice climate. Journal of Management, 35(3), 564-599.
  • Mahoney, T. A. (1975). Justice and equity: A recurring theme in compensation. Personnel, 52(5), 60-66.
  • Mattila, A. S. ve Patterson, P. G. (2004). Service recovery and fairness perceptions in collectivist and individalist contexts. Journal of Service Research, 6(4), 336-346.
  • Maxham, III, J. G. ve Netemayer, R. G. (2002). Modeling customer perceptions of complaint handling over time: The effects of perceived justice on satisfaction and intent. Journal of Retailing, 78, 239-252.
  • McColl-Kennedy, J. R. ve Sparks, B. A. (2003). Application of fairness theory to service failures and service recovery. Journal of Service Research, 5(3), 251-266.
  • Mohan, V. B., Lau, K. T., Hui, D. ve Bhattacharyya, D. (2018). Graphene-based materials and their composites: A review on production, applications and product limitations. Composites Part B: Engineering, 142, 200-220.
  • Moorman, R. H. (1991). Relationship between organizational fairness and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76(6), 845-855.
  • Mukherjee, S. ve Althuizen, N. (2020). Brand activism: Does courting controversy help or hurt a brand?. International Journal of Research in Marketing, 37(4), 772- 788.
  • Narasimhan, R., Narayanan, S. ve Srinivasan, R. (2013). An investigation of justice in supply chain relationships and their performance impact. Journal of Operations Management, 31(5), 236-247.
  • Niehoff, B. P. ve Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527-556.
  • Ordabayeva, N., Lisjak, M. ve Jones, A.C. (2022). How social perceptions influence consumption for self, for others, and within the broader system. Current Opinion in Psychology, 43, 30-35.
  • Öktem, Ü. (2017). David Hume ve Immanuel Kant’ın kesin bilgi anlayışı. Ankara Üniversitesi Dil ve Tarih-Coğrafya Fakültesi Dergisi, 44(2), 29-55.
  • Öztürk, A. ve Nart, S. (2021). Tüketici boykot davranışının belirleyicileri üzerine bir araştırma: Ağızdan ağıza iletişimin aracılık rolü. Elektronik Sosyal Bilimler Dergisi, 20(78), 660-687.
  • Patient, D. L. ve Skarlicki, D. P. (2010). Increasing interpersonal and informational justice when communicating negative news: The role of the manager’s empathic concern and moral development. Journal of Management, 36(2), 555-578.
  • Platon, (1945). Devlet. (E. Alagöz, Çev.). TR: Panama Yayınları.
  • Polatcı, S. ve Özçalık, F. (2015). Çalışanların örgütsel adalet algıları ile üretkenlik karşıtı iş davranışları etkileşiminde pozitif ve negatif duygusallığın aracılık etkisi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 17(2), 215-234.
  • Przęczek, C., Rosiński, J. ve Manko, B. A. (2020). Research review in organizational justice. Journal for Perspectives of Economic, Political and Social Integration,19(1-2), 49-68.
  • Qin, X., Ren, R., Zhang, Z. X. ve Johnson, R. E. (2018). Considering self‐interests and symbolism together: How instrumental and value‐expressive motives interact to influence supervisors’ justice behavior. Personnel Psychology, 71(2), 225-253.
  • Rawls, J. (1971). A Theory of Justice. UK: Oxford University Press.
  • Savaş, Y. ve Şahin, S. Ç. (2021). Income inequality and crisis theories. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16(3), 873-899.
  • Saunders, M. N. (2006). Book Review: J. Greenberg and J.A. Colquitt (Eds.): Handbook of Organizational Justice. Organization Studies, 27(12), 1911-1914.
  • Schuh, S. C., Zheng, M. X., Xin, K. R. ve Fernandez, J. A. (2019). The interpersonal benefits of leader mindfulness: A serial mediation model linking leader mindfulness, leader procedural justice enactment, and employee exhaustion and performance. Journal of Business Ethics, 156(4), 1007-1025.
  • Scott, B. A. ve Colquitt, J. A. (2007). Are organizational justice effects bounded by individual differences? An examination of equity sensitivity, exchange ideology, and the big five. Group & Organization Management, 32(3), 290-325.
  • Scott, B. A., Colquitt, J. A. ve Paddock, E. L. (2009). An actor-focused model of justice rule adherence and violation: The role of managerial motives and discretion, Journal of Applied Psychology, 94(3), 756-769.
  • Scott, B. A., Garza, A. S., Conlon, D. E. ve Kim, Y. J. (2014). Why do managers act fairly in the first place? A daily investigation of “hot” and “cold” motives and discretion, Academy of Management Journal, 57(6),1571-1591.
  • Scott, B. A., Colquitt, J. A. ve Zapata-Phelan C. P. (2007). Justice as a dependent variable: Subordinate Charisma as a Predictor of Interpersonal and Informational Justice Perceptions. Journal of Applied Psychology, 92(6), 1597-1609.
  • Shi, J., Lin, H., Wang, L. ve Wang, M. (2009). Linking the big five personality constructs to organizational justice. Social Behavior and Personality: An International Journal, 37(2), 209-222.
  • Smith, A. K., Bolton, R. N. ve Wagner, J. (1999). A model of customer satisfaction with service encounters invoving failure and recovery. Journal of Marketing Research, 36(3), 356-372.
  • Tekin, G. ve Kaya, Ş. D. (2021). Hemşirelerin örgütsel adalet algısının, intikam ve affetme davranışı ile ilişkisi. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(1), 107-130.
  • Thibaut, J. ve Walker, L. (1975). Procedural Justice: A Psychological Analysis. USA: Lawrence Erlbaum Associates.
  • Tyler, T. R. ve Lind, E. A. (1992). A relational model of authority in groups. Advances in Experimental Social Psychology, 25, 115-191.
  • Usta, I., Karalar, S. ve Demiralay, T. (2019). Örgütsel adalet algısı ve örgütlerde intikam niyeti arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Çankırı Karatekin Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(2), 209-231.
  • Ürkmez, D. (2020). Dijital aktivizm olarak sosyal medyada boykot çağrıları: Watsons krizi örneği. İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 7(1), 106-125.
  • Varghese, N. ve Kumar, N. (2020). Feminism in advertising: Irony or revolution? A critical review of femvertising. Feminist Media Studies. https://doi.org/10.1080/14680777.2020.1825510
  • Walster, E., Walster, G. W. ve Traupmann, J. (1978). Equity and Premarital Sex. Journal of Personality and Social Psychology, 36(1), 82-92.
  • Walton, R. W. ve McKersie, R. B. (1965). A Behavioral Theory of Labor Negotiations. USA: McGraw-Hill.
  • Wilcock, A. ve Townsend, E. (2009). Occupational justice. E. B. Crepeau, E. S. Cohn ve B. A. B. Schell, (Eds.), Willard and Spackman’s Occupational Therapy (s. 192-199). USA: Lippincott Williams & Wilkins.
  • Whiteside, D. B. ve Barclay, L. J. (2018). When wanting to be fair is not enough: The effects of depletion and self-appraisal gaps on fair behavior. Journal of Management, 44(8), 3311-3335.
  • Xinlu, P. ve Vinitwatanakhun, W. (2021). A study of the relationship between teachers’ perceptions towards principal’s transformational leadership style and organizational justice at a junior high school, chongqing, China. Scholar: Human Sciences, 13(1), 379-392.
  • Yazıcı, N. ve Yürür, S. (2022). Yöneticiler kendileriyle uyumlu astlarına daha mı adil davranır?. Journal of Organizational Behavior Review, 4(2), 112-126.
  • Yazıcı, N. ve Yürür, S. (2019). Birey-örgüt uyumu ve örgütsel adalet: Uyum her zaman iyi midir?. İzmir İktisat Dergisi, 34(2), 213-224.
  • Yürür, S. (2008). Örgütsel adalet ile iş tatmini ve çalışanların bireysel özellikleri arasındaki ilişkilerin analizine yönelik bir araştırma. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13(2), 295-312.
  • Yürür, S. (2015). Türkiye’de örgütsel adalet konusunda yapılan çalışmalara ilişkin bir derleme. R. Özen-Kutanis, (Ed.), Türkiye’de Örgütsel Davranış Çalışmaları (s. 1-50). TR: Gazi Kitabevi.
  • Yürür, S. (2018). Örgütsel adalet. A. Keser, G. Yılmaz ve S. Yürür, (Eds.), Çalışma Yaşamında Davranış (s. 243-274). TR: Umuttepe Yayınları.
  • Yürür, S. (2019). Sosyal mübadele kuramı. S. Yürür, (Ed.), Örgütsel Davranış Kuramları (s. 245-281). TR: Beta Yayınevi.
  • Yürür, S. ve Mengenci, C. (2014). Örgütsel adalet ve ekstra-rol davranışları ilişkisi. Journal of Management and Economics Research, 12(24), 1-17.
  • Zysberg, L. (2018). The people demand social justice: The social protest in Israel as an agoral gathering. Journal for Perspectives of Economic Political and Social Integration, 24(2), 31-45.
  • Zheng, M. X., Schuh, S. C., Dijke, M. ve De Cremer, D. (2020). Procedural justice enactment as an instrument of position protection: The three‐way interaction between leader’s power position stability, followers’ warmth, and followers’ competence. Journal of Organizational Behavior, 42(6), 785-799.
  • Zehr, H. (1990). Changing Lenses: A New Focus For Crime and Justice. USA: Herald Press.

Yıl 2023, , 211 - 226, 19.04.2023

Nihal Yazıcı , Nilşah Cavdar Aksoy

https://doi.org/10.37880/cumuiibf.1230569

Öz

Anahtar Kelimeler

Örgütsel Adalet Algılanan Adalet Çalışanlar Yöneticiler Müşteriler Organizational Justice Perceived Justice Employees Managers Customers

Kaynakça

  • Adams, J. S. (1965). Inequity in social exchange. Advances in Experimental Social Psychology, 2, 267-299.
  • Akgündüz, Y. ve Güzel, T. (2014). Örgütsel adalet ile örgütsel bağlılık arasındaki ilişkide örgütsel güvenin aracılık etkisi. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 14(3), 1-17.
  • Ambrose, M. L. ve Schminke, M. (2009). Assessing roadblocks to justice: A model of fair behavior in organizations. J. J. Martocchio ve H. Liao, (Ed.), Research in Personnel and Human Resources Management (s. 219-263). UK: Emerald Group Publishing Limited.
  • Aristoteles, (1953). Nichomachean Ethics. (J. A. K. Thompson, Çev.). UK: George Allen & Unwin.
  • Arvey, R. D. ve Renz, G. L. (1992). Fairness in the selection of employees. Journal of Business Ethics, 11(5), 331-340.
  • Austin, W. ve Walster, E. (1974). Reactions to confirmations and disconfirmation of expectancies of equity and inequity. Journal of Personality and Social Psychology, 30(2), 208-216.
  • Aydın, İ. (2020). Hizmet Telafisi. F. Apaydın (Ed.), Müşteri Şikayet Yönetimi (s 209- 228). TR: Nobel Yayınevi.
  • Balaban, S. ve Yücel, S. (2019). Tüketici boykotu ve tüketicilerin boykot katılımlarını etkileyen faktörler. Izmir Democracy University Social Sciences Journal, 2(2), 191-212.
  • Bergseth, K. ve Bouffard, J. (2007). The long-term impact of restorative justice programming for juvenile offenders. Journal of Criminal Justice, 35(4), 433-451.
  • Bies, R. J. ve Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiations in Organizations, 1, 43-55.
  • Blau, P. M. (1964). Justice in social exchange. Sociological Inquiry, 34(2), 193-206.
  • Bernerth, J. B., Whitman, D. S., Walker, H. J., Mitchell, D. T. ve Taylor, S. G. (2016). Actors have feelings too: An examination of justice climate effects on the psychological well‐being of organizational authority figures. Journal of Occupational and Organizational Psychology, 89(4), 693-710.
  • Bolter, J. D. (2016). Posthumanism, K. B. Jensen, R. T. Craig, J. D. Pooley, E. W. Rothenbuhler, (Eds.), The International Encyclopedia of Communication Theory and Philosophy (s. 1-8). USA: John Wiley & Sons, Inc.
  • Bond, M. H., Leung, K. ve Wan, K. C. (1982). How does cultural collectivism operate? the impact of task and maintenance contributions on reward distribution. Journal of Crosscultural Psychology, 13, 186-200.
  • Bono, J. E., Glomb, T. M., Shen, W., Kim, E. ve Koch, A. J. (2013). Building positive resources: Effects of positive events and positive reflection on work stress and health. Academy of Management Journal, 56(6), 1601-1627.
  • Braithwaite, J. (2000). Shame and criminal justice. Canadian Journal of Criminology, 42(2), 281-298.
  • Carlsmith, K. M. ve Darley, J. M. (2008). Psychological aspects of retributive justice. Advances in Experimental Social Psychology, 40, 193-236.
  • Carlsmith, K. M., Darley, J. M. ve Robinson, P. H. (2002). Why do we punish? Deterrence and just deserts as motives for punishment. Journal of Personality and Social Psychology, 83(2), 284-299.
  • Cavdar-Aksoy, N., Tümer-Kabadayı, E., Koçak-Alan, A. ve Ermehan, C. (2021). Müşteriyi anlamada güncel bir yaklaşım: Müşteri ilginliği üzerine bir literatür taraması. Business and Economics Research Journal, 12(1), 197-217.
  • Clark, M., Adjei, M.T. ve Yancey D.N. (2009). The impact of service fairness perceptions on relationship quality. Service Marketing Quarterly, 30(3), 287-302.
  • Colquitt, J. A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386-400.
  • Cropanzano, R., Bowen, D. E. ve Gilliland, S. W. (2007). The management of organizational justice. Academy of Management Perspectives, 21(4), 34-48.
  • Cropanzano, R., Goldman B. M. ve Folger, R. (2003). Deontic justice: The role of moral principles in workplace fairness. Journal of Organizational Behavior, 24(8), 1019-1024.
  • Cropanzano, R. ve Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
  • Cropanzano, R., Prehar, C. A. ve Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group & Organization Management, 27(3), 324-351.
  • Çeçen, A. (1975). Hukukta norm ve adalet. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 32(1), 71-115.
  • Çeken, H. (2012). Etik liderlik ve örgütsel adaletin örgütsel sapma davranışları üzerindeki etkisi. Muğla Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 28, 18-39.
  • Davidow, M. (2003). Organizational responses to customer complaints: What works and what doesn’t. Journal of Service Research, 5(3), 225-250.
  • Deconinck, J., Johnson, J. ve Busbin, J. (2012). The effect of organizational justice on salespersons’ perceived ethical climate, organizational commitment and turnover intentions. GSTF Journal on Business Review, 2(2), 57-64.
  • Deutsch, M. (1975). Equity, equality, and need: What determines which value will be used as the basis of distributive justice?. Journal of Social Issues, 31(3), 137-149.
  • Derbil, S. (1947). Kural bilimi olarak hukuk. Ankara Üniversitesi Hukuk Fakültesi Dergisi, 2(3), 309-321.
  • Digman, J. M. (1989). Five robust trait dimensions: Development, stability, and utility. Journal of Personality, 57(2), 195-214.
  • Ding, M. C. ve Lii, Y. S. (2016). Handling online service recovery: Effects of perceived justice on online games. Telematics and Informatics, 33(4), 881-895.
  • Durocher, E., Gibson, B. E. ve Rappolt, S. (2014). Occupational justice: A conceptual review. Journal of Occupational Science, 21(4), 418-430.
  • Folger, R. (2001). Fairness as Deonance. S. Gilliland, D. Steiner ve D. Skarlicki (Eds.), Theoretical and Cultural Perspectives on Organizational Justice (s. 3-33). UK: Information Age Publishing.
  • García-Guiu, C., Moler, F. ve Moriano, J. A. (2015). Authentic leadership and ıts ınfluence on group cohesion and organizational ıdentification: The role of organizational justice as a mediating variable. Revista de Psicología Social, 30(1), 60-88.
  • Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25(2), 161-178.
  • Graso, M., Camps, J., Strah, N. ve Brebels, L. (2020). Organizational justice enactment: An agent-focused review and path forward. Journal of Vocational Behavior. https://doi.org/10.1016/j.jvb.2019.03.007
  • Greenberg, J. (1987). A taxonomy of organizational justice theories. Academy of Management Review, 12(1), 9-22.
  • Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden cost of paycuts. Journal of Applied Psychology, 75(5), 561-568.
  • Greenberg, J. (1993). The social side of fairness: Interpersonal and informational classes of organizational justice. R. Cropanzano, (Ed.), Justice in the workplace: Approaching Fairness in Human Resource Management (s. 79-103). USA: Lawrence Erlbaum Associates.
  • Gumz, E. J. ve Grant, C. L. (2009). Restorative justice: A systematic review of the social work literature. Families in Society, 90(1), 119-126.
  • Hoffman, K. D., Bateson, J. E., Elliott, G. ve Birch, D. (2006). Services Marketing: Concepts. Strategies and Cases. USA: Thomson South-Western.
  • Holmvall, C. M., Stevens, S. ve Chestnut, N. (2019). The impact of subordinate disrespect on leader justice. Personnel Review, 48(1), 2-20.
  • Homans, G. C. (1961). Social Behavior: Its Elementary. USA: Harcourt, Brace, and World.
  • Huang, J. L., Cropanzano, R., Li, A., Shao, P., Zhang, X. ve Li, Y. (2017). Employee conscientiousness, agreeableness, and supervisor justice rule compliance: A three-study investigation. Journal of Applied Psychology, 102(11), 1564-1589.
  • Hume, D. (1739). A Treatise of Human Nature. UK: John Noon.
  • Huseman, R. C., Hatfield, J. D. ve Miles, E. W. (1985). Test for individual perceptions of job equity: Some preliminary findings. Perceptual and Motor Skills, 61(3), 1055-1064.
  • İşcan, Ö. F. ve Sayın, U. (2010). Örgütsel adalet, iş tatmini ve örgütsel güven arasindaki ilişki. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 24(4), 195-216.
  • James, K. (1993). The social context of organizational justice: Cultural, intergroup, and structural effects on justice behaviors and perceptions. R. Cropanzano, (Ed.), Justice in The Work Place: Approaching Fairness in Human Resource Management (s. 21-50). USA: Erlbaum.
  • Jasso, G., Törnblom, K. Y., Sabbagh, C. (2016). Distributive justice. C. Sabbagh ve M. Schmitt, (Eds.), Handbook of Social Justice Theory and Research (s. 201-218). USA: Springer.
  • Johnson, R. E., Lanaj, K. ve Barnes, C. M. (2014). The good and bad of being fair: Effects of procedural and interpersonal justice behaviors on regulatory resources. Journal of Applied Psychology, 99(4), 635-650.
  • Johnston, D. (2011). A Brief History of Justice. UK: John Wiley & Sons.
  • Kant, I. (1949). The Philosophy of Kant: Immanuel Kant’s Moral and Political Writings. USA: Henry Holt & Company.
  • Kau, A. K. ve Loh, E. W. Y. (2006). The effects of service recovery on consumer satisfaction: A comparison between complainants and non‐complainants. Journal of Services Marketing, 20(2), 101-111.
  • Kapukaya, Z. (2018). İlyada destanı’nda ida (Kazdağı). Sosyal ve Beşerî Bilimler Araştırmaları Dergisi, 19(41), 103-116.
  • Kelley, F. (1899). Aims and principles of the consumers’ league. American Journal of Sociology, 5(3), 289-304.
  • Keynes, M. (1975). Essays on John Maynard Keynes. UK: Cambridge University Press.
  • Kılınç, B. (2013). Kendi Kendini Açıklayan Bir Kavram: Adalet. M. Balcı, (Ed.), Genç hukukçular hukuk okumaları, Birikimler IV (s. 29-49). TR: Hukuk Vakfı Yayını.
  • Koopman, J., Matta, F. K., Scott, B. A. ve Conlon, D. E. (2015). Ingratiation and popularity as antecedents of justice: A social exchange and social capital perspective. Organizational Behavior and Human Decision Processes, 131, 132-148.
  • Kwortnik, R. ve Xiaoyun, H. (2011). The influence of guest perceptions of service fairness on lodging loyalty in China. Cornell Hospitality Quarterly, 52(3), 321-332.
  • Laxminarayan, M., Bosmans, M., Porter, R. ve Sosa, L. (2013). Victim satisfaction with criminal justice: A systematic review. Victims & Offenders, 8(2), 119-147.
  • Lee, C., Pillutla, M. ve Law, K. S. (2000). Power-distance, gender and organizational justice. Journal of Management, 26(4), 685-704.
  • Leventhal, G. S. (Eds.). (1980). What Should Be Done with Equity Theory?. Boston: Springer, 27-55.
  • Li, A. ve Cropanzano, R. (2009). Fairness at the group level: Justice climate and intraunit justice climate. Journal of Management, 35(3), 564-599.
  • Mahoney, T. A. (1975). Justice and equity: A recurring theme in compensation. Personnel, 52(5), 60-66.
  • Mattila, A. S. ve Patterson, P. G. (2004). Service recovery and fairness perceptions in collectivist and individalist contexts. Journal of Service Research, 6(4), 336-346.
  • Maxham, III, J. G. ve Netemayer, R. G. (2002). Modeling customer perceptions of complaint handling over time: The effects of perceived justice on satisfaction and intent. Journal of Retailing, 78, 239-252.
  • McColl-Kennedy, J. R. ve Sparks, B. A. (2003). Application of fairness theory to service failures and service recovery. Journal of Service Research, 5(3), 251-266.
  • Mohan, V. B., Lau, K. T., Hui, D. ve Bhattacharyya, D. (2018). Graphene-based materials and their composites: A review on production, applications and product limitations. Composites Part B: Engineering, 142, 200-220.
  • Moorman, R. H. (1991). Relationship between organizational fairness and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?. Journal of Applied Psychology, 76(6), 845-855.
  • Mukherjee, S. ve Althuizen, N. (2020). Brand activism: Does courting controversy help or hurt a brand?. International Journal of Research in Marketing, 37(4), 772- 788.
  • Narasimhan, R., Narayanan, S. ve Srinivasan, R. (2013). An investigation of justice in supply chain relationships and their performance impact. Journal of Operations Management, 31(5), 236-247.
  • Niehoff, B. P. ve Moorman, R. H. (1993). Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior. Academy of Management Journal, 36(3), 527-556.
  • Ordabayeva, N., Lisjak, M. ve Jones, A.C. (2022). How social perceptions influence consumption for self, for others, and within the broader system. Current Opinion in Psychology, 43, 30-35.
  • Öktem, Ü. (2017). David Hume ve Immanuel Kant’ın kesin bilgi anlayışı. Ankara Üniversitesi Dil ve Tarih-Coğrafya Fakültesi Dergisi, 44(2), 29-55.
  • Öztürk, A. ve Nart, S. (2021). Tüketici boykot davranışının belirleyicileri üzerine bir araştırma: Ağızdan ağıza iletişimin aracılık rolü. Elektronik Sosyal Bilimler Dergisi, 20(78), 660-687.
  • Patient, D. L. ve Skarlicki, D. P. (2010). Increasing interpersonal and informational justice when communicating negative news: The role of the manager’s empathic concern and moral development. Journal of Management, 36(2), 555-578.
  • Platon, (1945). Devlet. (E. Alagöz, Çev.). TR: Panama Yayınları.
  • Polatcı, S. ve Özçalık, F. (2015). Çalışanların örgütsel adalet algıları ile üretkenlik karşıtı iş davranışları etkileşiminde pozitif ve negatif duygusallığın aracılık etkisi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 17(2), 215-234.
  • Przęczek, C., Rosiński, J. ve Manko, B. A. (2020). Research review in organizational justice. Journal for Perspectives of Economic, Political and Social Integration,19(1-2), 49-68.
  • Qin, X., Ren, R., Zhang, Z. X. ve Johnson, R. E. (2018). Considering self‐interests and symbolism together: How instrumental and value‐expressive motives interact to influence supervisors’ justice behavior. Personnel Psychology, 71(2), 225-253.
  • Rawls, J. (1971). A Theory of Justice. UK: Oxford University Press.
  • Savaş, Y. ve Şahin, S. Ç. (2021). Income inequality and crisis theories. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi, 16(3), 873-899.
  • Saunders, M. N. (2006). Book Review: J. Greenberg and J.A. Colquitt (Eds.): Handbook of Organizational Justice. Organization Studies, 27(12), 1911-1914.
  • Schuh, S. C., Zheng, M. X., Xin, K. R. ve Fernandez, J. A. (2019). The interpersonal benefits of leader mindfulness: A serial mediation model linking leader mindfulness, leader procedural justice enactment, and employee exhaustion and performance. Journal of Business Ethics, 156(4), 1007-1025.
  • Scott, B. A. ve Colquitt, J. A. (2007). Are organizational justice effects bounded by individual differences? An examination of equity sensitivity, exchange ideology, and the big five. Group & Organization Management, 32(3), 290-325.
  • Scott, B. A., Colquitt, J. A. ve Paddock, E. L. (2009). An actor-focused model of justice rule adherence and violation: The role of managerial motives and discretion, Journal of Applied Psychology, 94(3), 756-769.
  • Scott, B. A., Garza, A. S., Conlon, D. E. ve Kim, Y. J. (2014). Why do managers act fairly in the first place? A daily investigation of “hot” and “cold” motives and discretion, Academy of Management Journal, 57(6),1571-1591.
  • Scott, B. A., Colquitt, J. A. ve Zapata-Phelan C. P. (2007). Justice as a dependent variable: Subordinate Charisma as a Predictor of Interpersonal and Informational Justice Perceptions. Journal of Applied Psychology, 92(6), 1597-1609.
  • Shi, J., Lin, H., Wang, L. ve Wang, M. (2009). Linking the big five personality constructs to organizational justice. Social Behavior and Personality: An International Journal, 37(2), 209-222.
  • Smith, A. K., Bolton, R. N. ve Wagner, J. (1999). A model of customer satisfaction with service encounters invoving failure and recovery. Journal of Marketing Research, 36(3), 356-372.
  • Tekin, G. ve Kaya, Ş. D. (2021). Hemşirelerin örgütsel adalet algısının, intikam ve affetme davranışı ile ilişkisi. Mehmet Akif Ersoy Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 8(1), 107-130.
  • Thibaut, J. ve Walker, L. (1975). Procedural Justice: A Psychological Analysis. USA: Lawrence Erlbaum Associates.
  • Tyler, T. R. ve Lind, E. A. (1992). A relational model of authority in groups. Advances in Experimental Social Psychology, 25, 115-191.
  • Usta, I., Karalar, S. ve Demiralay, T. (2019). Örgütsel adalet algısı ve örgütlerde intikam niyeti arasındaki ilişkiyi belirlemeye yönelik bir araştırma. Çankırı Karatekin Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 9(2), 209-231.
  • Ürkmez, D. (2020). Dijital aktivizm olarak sosyal medyada boykot çağrıları: Watsons krizi örneği. İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 7(1), 106-125.
  • Varghese, N. ve Kumar, N. (2020). Feminism in advertising: Irony or revolution? A critical review of femvertising. Feminist Media Studies. https://doi.org/10.1080/14680777.2020.1825510
  • Walster, E., Walster, G. W. ve Traupmann, J. (1978). Equity and Premarital Sex. Journal of Personality and Social Psychology, 36(1), 82-92.
  • Walton, R. W. ve McKersie, R. B. (1965). A Behavioral Theory of Labor Negotiations. USA: McGraw-Hill.
  • Wilcock, A. ve Townsend, E. (2009). Occupational justice. E. B. Crepeau, E. S. Cohn ve B. A. B. Schell, (Eds.), Willard and Spackman’s Occupational Therapy (s. 192-199). USA: Lippincott Williams & Wilkins.
  • Whiteside, D. B. ve Barclay, L. J. (2018). When wanting to be fair is not enough: The effects of depletion and self-appraisal gaps on fair behavior. Journal of Management, 44(8), 3311-3335.
  • Xinlu, P. ve Vinitwatanakhun, W. (2021). A study of the relationship between teachers’ perceptions towards principal’s transformational leadership style and organizational justice at a junior high school, chongqing, China. Scholar: Human Sciences, 13(1), 379-392.
  • Yazıcı, N. ve Yürür, S. (2022). Yöneticiler kendileriyle uyumlu astlarına daha mı adil davranır?. Journal of Organizational Behavior Review, 4(2), 112-126.
  • Yazıcı, N. ve Yürür, S. (2019). Birey-örgüt uyumu ve örgütsel adalet: Uyum her zaman iyi midir?. İzmir İktisat Dergisi, 34(2), 213-224.
  • Yürür, S. (2008). Örgütsel adalet ile iş tatmini ve çalışanların bireysel özellikleri arasındaki ilişkilerin analizine yönelik bir araştırma. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 13(2), 295-312.
  • Yürür, S. (2015). Türkiye’de örgütsel adalet konusunda yapılan çalışmalara ilişkin bir derleme. R. Özen-Kutanis, (Ed.), Türkiye’de Örgütsel Davranış Çalışmaları (s. 1-50). TR: Gazi Kitabevi.
  • Yürür, S. (2018). Örgütsel adalet. A. Keser, G. Yılmaz ve S. Yürür, (Eds.), Çalışma Yaşamında Davranış (s. 243-274). TR: Umuttepe Yayınları.
  • Yürür, S. (2019). Sosyal mübadele kuramı. S. Yürür, (Ed.), Örgütsel Davranış Kuramları (s. 245-281). TR: Beta Yayınevi.
  • Yürür, S. ve Mengenci, C. (2014). Örgütsel adalet ve ekstra-rol davranışları ilişkisi. Journal of Management and Economics Research, 12(24), 1-17.
  • Zysberg, L. (2018). The people demand social justice: The social protest in Israel as an agoral gathering. Journal for Perspectives of Economic Political and Social Integration, 24(2), 31-45.
  • Zheng, M. X., Schuh, S. C., Dijke, M. ve De Cremer, D. (2020). Procedural justice enactment as an instrument of position protection: The three‐way interaction between leader’s power position stability, followers’ warmth, and followers’ competence. Journal of Organizational Behavior, 42(6), 785-799.
  • Zehr, H. (1990). Changing Lenses: A New Focus For Crime and Justice. USA: Herald Press.
Toplam 113 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Makaleler
Yazarlar

Nihal Yazıcı 0000-0001-9378-0998

Nilşah Cavdar Aksoy 0000-0003-0734-3930

Yayımlanma Tarihi 19 Nisan 2023
Gönderilme Tarihi 6 Ocak 2023
Yayımlandığı Sayı Yıl 2023

Kaynak Göster

APA Yazıcı, N., & Cavdar Aksoy, N. (2023). ‘Adalet’ Yalnızca Çalışan Merkezli Midir? Adaletten Etkilenen Taraflar Üzerine Bir Literatür İncelemesi. Cumhuriyet Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 24(2), 211-226. https://doi.org/10.37880/cumuiibf.1230569

Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı (CC BY NC) ile lisanslanmıştır.