Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi

Öz

State institutions that provide public services needed by citizens are called 'public administration'. The understanding of public administration has changed over time. This process of change consists of the 'classical public administration approach', the essence of which is centralized bureaucracy, and the 'new public administration approach', the essence of which is that the management approach applied in the private sector can also be applied in public administration. Recently, new management approaches in public administration in developed countries have also attracted attention. The digital age approach is seen as a prominent approach in this sense. It is a known fact that public services provided to citizens are significantly affected by the digital age approach. In this sense, the use of artificial intelligence in terms of increasing quality, effectiveness and productivity while providing public services to citizens comes to the forefront. The focus of the study is to conduct a analysis of the effects of artificial intelligence on public administration. First of all, an extensive literature review was conducted based on books, research theses, articles and expert opinions in the relevant discipline. In this context, the importance of artificial intelligence, which is an important phenomenon of the digital age, in terms of today's public administration understanding, in which areas of public administration it can be effective, the results it will have in public services and examples of artificial intelligence applications in public administration are discussed.
As a result of the study, although it is thought that artificial intelligence may create problems in terms of security in the long term, it is also seen that it can provide advantages especially in terms of service quality, productivity and effectiveness increase due to the continuous change in technology in the world. In addition, considering that the developments in the field of artificial intelligence continue rapidly, the necessity of utilizing artificial intelligence in public administrations of all countries following the technology is also seen as a result of the study. The study is expected to contribute to the effective implementation of artificial intelligence applications in the field of public administration by increasing the level of knowledge of the relevant segment