Araştırma Makalesi
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The Mediating Role of Job Embeddedness and Regulating Role of Workplace Incivility in the Relationship of Perceived Supervisor Support with Job Satisfaction

Yıl 2025, , 119 - 142, 21.01.2025

Emre Seyrek , Nurdan Gürkan

https://doi.org/10.37880/cumuiibf.1551071

Öz

There are many factors that may affect the job satisfaction of blue-collar textile employees. Accordingly, this study aims to determine the relationships between perceived supervisor support, job satisfaction, employees' job embeddedness and workplace incivility behaviors. Within the framework of this purpose, a model was created based on the literature in the research conducted on 427 blue-collar textile employees. This research model corresponds to Hayes model 14. The data obtained were analyzed with the help of IBM SPSS 22.0, AMOS 24.0 and PROCESS-Macro v4.1, an IBM SPSS plug-in. When the relationships in the study are analyzed; it is seen that perceived supervisor support has a positive total effect on the job satisfaction of blue-collar textile employees. Perceived supervisor support has a positive effect on blue-collar textile employees' job embeddedness. Blue-collar textile employees' job embeddedness has a positive effect on their job satisfaction. It has been concluded that workplace incivility behavior has a negative effect the on job satisfaction of blue-collar textile employees. It has been observed that workplace incivility behavior has a moderating effect on the effect of blue-collar textile employees' job embeddedness on their job satisfaction. In the study, it was determined that job embeddedness has a mediating effect on the effect of perceived supervisor support on job satisfaction of blue-collar textile employees. In addition, when the research model is considered as a whole, it is concluded that workplace incivility regulates the mediating role of job embeddedness in the effect of perceived supervisor support on job satisfaction.

Anahtar Kelimeler

Perceived Supervisor Support Job Embeddedness Workplace Incivility Job Satisfaction

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Algılanan Yönetici Desteğinin İş Tatmini İle İlişkisinde İşe Gömülmüşlüğün Aracı, İşyeri Nezaketsizliğinin Düzenleyici Rolü

Yıl 2025, , 119 - 142, 21.01.2025

Emre Seyrek , Nurdan Gürkan

https://doi.org/10.37880/cumuiibf.1551071

Öz

Mavi yakalı tekstil çalışanlarının iş tatminlerini etkileyebilecek birçok etmen söz konusudur. Bu doğrultuda araştırmada, algılanan yönetici desteği, iş tatmini, çalışanların işe gömülmüşlükleri ile işyeri nezaketsizliği davranışları arasındaki ilişkilerin belirlenmesi amaçlanmıştır. Bu amaç çerçevesinde, 427 mavi yakalı tekstil çalışanı üzerinde gerçekleştirilen araştırmada, literatüre dayanılarak bir model oluşturulmuştur. Oluşturulan bu araştırma modeli Hayes model 14’e karşılık gelmektedir. Elde edilen veriler IBM SPSS 22.0, AMOS 24.0 ve bir IBM SPSS eklentisi olan PROCESS-Macro v4.1 versiyonu yardımı ile analiz edilmiştir. Araştırmadaki ilişkiler incelendiğinde; algılanan yönetici desteğinin mavi yakalı tekstil çalışanlarının iş tatminleri üzerinde olumlu bir toplam etkiye sahip olduğu görülmüştür. Algılanan yönetici desteğinin mavi yakalı tekstil çalışanlarının işe gömülmüşlüklerine olumlu bir etkisi olduğu gözlemlenmiştir. Mavi yakalı tekstil çalışanlarının işe gömülmüşlüklerinin iş tatminleri üzerinde olumlu etkisinin olduğu saptanmıştır. İşyeri nezaketsizliği davranışının mavi yakalı tekstil çalışanlarının iş tatminleri üzerinde olumsuz etkisinin olduğu sonucuna erişilmiştir. Mavi yakalı tekstil çalışanların işe gömülmüşlüklerinin iş tatminleri üzerindeki etkisinde işyeri nezaketsizliği davranışının düzenleyici etkiye sahip olduğu gözlemlenmiştir. Araştırmada algılanan yönetici desteğinin mavi yakalı tekstil çalışanlarının iş tatminleri üzerindeki etkisinde işe gömülmüşlüğün aracı etkiye sahip olduğu tespit edilmiştir. Ayrıca araştırma modeli bir bütün olarak ele alındığında, algılanan yönetici desteğinin iş tatminine etkisinde işe gömülmüşlüğün aracı rolünü işyeri nezaketsizliğinin düzenlediği sonuçlarına ulaşılmıştır.

Anahtar Kelimeler

Algılanan Yönetici Desteği İşe Gömülmüşlük İşyeri Nezaketsizliği İş Tatmini

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  • Türkiye İstatistik Kurumu [TÜİK]. (2023b). Yoksulluk ve yaşam koşulları istatistikleri, 2022. https://l24.im/vrxaqu (Erişim Tarihi: 20.11.2023)
  • Türkiye İş Kurumu [İŞKUR]. (2023). İşgücü piyasası araştırması Ağrı ili 2022 yılı sonuç raporu. İŞKUR. https://media.iskur.gov.tr/66860/agri.pdf (Erişim Tarihi: 20.11.2023)
  • Van Dyk, J., Coetzee, M., & Takawira, N. (2013). Satisfaction with retention factors as predictors of the job embeddedness of medical and information technology services staff. Southern African Business Review, 17(1), 57–75.
  • Vangelisti, A. L., & Young, S. L. (2000). When words hurt: The effects of perceived intentionality on interpersonal relationships. Journal of Social and Personal Relationships, 17, 393–424. https://doi.org/10.1177/0265407500173005
  • Wang, C. J. (2023). Influence of social identity on service sabotage in hospitality organizations: Cross-level roles of job embeddedness, organizational identification and supervisor support. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-12-2022-1622
  • Wheeler, A. R., Harris, K. J., & Harvey, P. (2010). Moderating and mediating the HRM effectiveness—intent to turnover relationship: The roles of supervisors and job embeddedness. Journal of Managerial Issues, 22(2), 182-196.
  • Wheeler, A. R., Harris, K. J., & Sablynski, C. J. (2012). How do employees invest abundant resources? The mediating role of work effort in the job‐embeddedness/job‐performance relationship. Journal of Applied Social Psychology, 42, E244-E266.
  • Winarto, Y., & Chalidyanto, D. (2020). Perceived supervisor support and employee job satisfaction in private hospital. Eurasian Journal of Biosciences, 14(2), 2793-2797.
  • Yıldız, S. (2019, Haziran 13). Ağrı'nın kaderi Tekstilkent ile değişecek. Anadolu Ajansı. https://www.aa.com.tr/tr/ekonomi/agrinin-kaderi-tekstilkent-ile-degisecek/1503009 (Erişim Tarihi: 20.11.2023)
  • Yoon, J., & Lim, J. C. (1999). Organizational support in the workplace: The case of Korean hospital employees. Human Relations, 52(7), 923-945.
  • Yu, J., Ariza-Montes, A., Giorgi, G., Lee, A., & Han, H. (2020). Sustainable relationship development between hotel company and its employees: Linking job embeddedness, job satisfaction, self-efficacy, job performance, work engagement, and turnover. Sustainability, 12(17), 7168. https://doi.org/10.3390/su12177168
  • Zhang, L., Fan, C., Deng, Y., Lam, C. F., Hu, E., & Wang, L. (2019). Exploring the interpersonal determinants of job embeddedness and voluntary turnover: A conservation of resources perspective. Human Resource Management Journal, 29(3), 413-432.
  • Zhao, X., Lynch Jr, J. G., & Chen, Q. (2010). Reconsidering Baron and Kenny: Myths and truths about mediation analysis. Journal of Consumer Research, 37(2), 197-206. https://doi.org/10.1086/651257
Toplam 191 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Makaleler
Yazarlar

Emre Seyrek 0000-0002-6561-8739

Nurdan Gürkan 0000-0002-2220-769X

Erken Görünüm Tarihi 19 Ocak 2025
Yayımlanma Tarihi 21 Ocak 2025
Gönderilme Tarihi 16 Eylül 2024
Kabul Tarihi 24 Kasım 2024
Yayımlandığı Sayı Yıl 2025

Kaynak Göster

APA Seyrek, E., & Gürkan, N. (2025). Algılanan Yönetici Desteğinin İş Tatmini İle İlişkisinde İşe Gömülmüşlüğün Aracı, İşyeri Nezaketsizliğinin Düzenleyici Rolü. Cumhuriyet Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 26(1), 119-142. https://doi.org/10.37880/cumuiibf.1551071

Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi Creative Commons Atıf-GayriTicari 4.0 Uluslararası Lisansı (CC BY NC) ile lisanslanmıştır.