Research Article
BibTex RIS Cite

Year 2018, Volume: 19 Issue: 2, 284 - 297, 30.11.2018

Mehmet Arıkök Ali Rıza İnce Mustafa Kemal Topcu

Abstract

References

  • AKBABA, A. ve E. ERENLER (2008), “Otel İşletmelerinde Yöneticilerin Liderlik Yönelimleri ve İşletme Performansı İlişkisi”, Anatolia: Turizm Araştırmaları Dergisi, 19(1), 21-36.
  • AKGÜN, Ali E., H. KESKİN ve J. BYRNE (2009), “Outsourcing: Organizational Emotional Capability, Product and Process Innovation, and Firm Performance: An Emprical Analysis”, Journal of Engineering and Technology Management, Vol. 26, 103–130.
  • ALTUNTAŞ, G. ve D. DÖMEZ (2010), “Girişimcilik Yönelimi ve Örgütsel Performans İlişkisi: Çanakkale Bölgesinde Faaliyet Gösteren Otel İşletmelerinde Bir Araştırma”, Istanbul University Journal of the School of Business Administration, 39(1), 50-74.
  • BALOGUN, J. and G. JOHNSON (2004), “Organizational Restructuring and Middle Manager Sensemaking”, Academy of Management Journal, 47(4), 523-549.
  • BARON, R. M. and D. A. KENNY (1986), “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • BEDÜK, M. (2009), Tedarik Zinciri Yönetiminin İşletme Performansı Üzerindeki Etkisi: Örnek Olay Çalışması, Yayımlanmamış Yüksek Lisans Tezi, Konya: Selçuk Üniversitesi SBE.
  • BİÇKES, D. M. (2011), Örgütsel Öğrenme, İnovasyon ve Firma Performansı Arasındaki İlişkiler İnovasyonun Aracılık Etkisine Yönelik Büyük Ölçekli İşletmelerde Bir Araştırma, Yayımlanmamış Doktora Tezi, Kayseri: Erciyes Üniversitesi SBE.
  • BİTİTCİ, Umit, Patrizia GARENGO, Viktor DÖRFLER and Sai NUDURUPATI, (2012), “Performance Measurement: Challenges for Tomorrow”, International Journal of Management Reviews, 14 (3). 305–327.
  • BLETTNER, D. P., F. R. CHADDAD and R. A. BETTIS (2012), “The CEO Performance Effect: Statistical Issues and a Complex Fit Perspective”, Strategic Management Journal, 33(8), 986-999.
  • BUSH, R. P., D. J. ORTINAU, A. J. BUSH and J. F. HAIR (1990), “Developing a Behavior Based Scale to Assess Retail Salesperson Performance”, Journal of Retailing, 66(1), 119-129.
  • CHEN, C. A., E. M., BERMAN, and C. Y. WANG (2017), “Middle Managers’ Upward Roles in The Public Sector”, Administration & Society, 49(5), 700-729.
  • CHENHALL, R. H. and K. L. SMITH (2007), “Multiple Perspectives of Performance Measures”, Europan Management Journal, Vol. 27 (4), 266-282.
  • COLLINS, J. C. (2001), Good to Great: Why Some Companies Make The Leap and Others Don’t, HarperCollins Publishers: New York.
  • CROSS, K., and R. LYNCH (1989), “Accounting for Competitive Performance”, Journal of Cost Management, 3(1), 20-28.
  • CROSSLAND, C. and D.C. HAMBRICK (2007), “How National Systems Differ in Their Constraints on Corporate Executives: A Study of CEO Effects in Three Countries”, Strategic Management Journal, 28(8): 767–789.
  • DARKOW, I. L. (2015), “The Involvement of Middle Management in Strategy Development—Development and Implementation of a Foresight-Based Approach”, Technological Forecasting and Social Change, 101, 10-24.
  • DAVENPORT, T.H. (2006), “Competing on Analytics”, Harvard Business Review, 84, 98-107.
  • FRANCO-SANTOS, M., L. LUCIANETTI and M. BOURNE (2012), Contemporary Performance Measurement Systems: A Review of Their Consequences and a Framework for Research”, Management Accounting Research, 23(2), 79-119.
  • GHALAYINI, A. M., J. S. NOBLE and T. J. CROWE (1997), “An Integrated Dynamic Performance Measurement System for Improving Manufacturing Competitiveness”, International Journal of Production Economics, 48: 207-225.
  • GRADY, M. W. (1991), “Performance Measurement: Implementing Strategy”, Management Accounting, June, 49-53.
  • HART, S. (1992), “An Integrative Framework for Strategy-Making Processes”, The Academy of Management Review, Vol. 17, No. 2, 327-351.
  • HART, S. and C. BANBURY (1994), “How Strategy-Making Processes Can Make a Difference”, Strategic Management Journal, Vol. 15, No. 4, 251-269.
  • HARTOG, Den. N., P. BOSELIE and J. PAAUWE, (2004), “Performance Management: A Model and Research Agenda”, Applied Psychology: An International Review, 53(4), 556-569.
  • HOLMBERG, S. (2000), “A Systems Perspective on Supply Chain Measurements”, International Journal of Physical Distribution and Logistics Management, 30, 847-868.
  • HOPKINS M.S. (2009), “8 Reasons Sustainability Will Change Management That You Never Thought of”, Sloan Management Review, 51(1), 27-30.
  • JARZABKOWSKI, P., and J. BALOGUN, (2009), The Practice and Process of Delivering Integration Through Strategic Planning”, Journal of Management Studies, 46(8), 1255-1288.
  • MATTHEWS, Joseph R. (2011), “Assessing Organizational Effectiveness: The Role of Frameworks,” Library Quarterly 81(1) 83–110.
  • MATTHEWS, Joseph R. (2004), Measuring for Results: The Dimensions of Public Library Effectiveness, CN: Libraries Unlimited, Westport.
  • KAPLAN, R.S., D.P, NORTON (2001), The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in The New Business Environment, Harvard Business School Press.
  • KAPLAN, R.S., D.P., NORTON (1992), “The Balanced Scorecard – Measures that Drive Performance”, Harvard Business Review, 64 (1), 71–79.
  • KING, A. W., S. W. FOWLER and C. P. ZEITHAML (2001), “Managing Organizational Competencies for Competitive Advantage: The Middle-Management Edge”, The Academy of Management Executive, 15(2), 95-106.
  • LYNCH, R.L., K.F., CROSS (1991), Measure Up! Yardsticks for Continuous Improvement, Blackwell.MACKEY A. (2008), “The Effects of CEOs on Firm Performance”, Strategic Management Journal, 29(12): 1357–1367.
  • MCNAIR, C. J., R. L., LYNCH, and K. F. CROSS (1990), Do Financial and Nonfinancial Performance Measures Have To Agree?”, Strategic Finance, 72(5), 28.
  • MERT, İ. S. (2013), “Kamudaki Yöneticilerin Değerlendirilmesinde Performans ve Potansiyel Arasındaki İlişkinin Belirlenmesi”, Amme İdaresi Dergisi, Cilt 46, Sayı 2, 1-24.
  • NEELANKAVIL, J. P., A., MATHUR, and Y. ZHANG (2000), Determinants of Managerial Performance: A Cross-Cultural Comparison of The Perceptions of Middle-Level Managers in Four Countries”, Journal of International Business Studies, 31(1), 121-140.
  • NEELY A., M. GREGORY and K. PLATTS (1995), Performance Measurement System Design A Literature Review and Research Agenda”, International Journal of Operations Management, 15(4), 80-116.
  • NG, I. C. and S. S. NUDURUPATI (2010), Outcome-Based Service Contracts in The Defence Industry–Mitigating The Challenges”, Journal of Service Management, 21(5), 656-674.
  • OCAK, M. (2014), Bazı Öncülleri ve Sonuçları Bağlamında Kurumsal Girişimcilik: Görgül Bir Araştırma, Yayımlanmamış Doktora Tezi, Ankara: Savunma Bilimleri Enstitüsü.
  • OSTROM, A. L., M. J. BITNER, S. W. BROWN, K. A. BURKHARD, M. GOUL, V. SMITH-DANIELS, H. DEMRİKAN, and E. RABINOVICH, (2010), “Moving Forward and Making a Difference: Research Priorities for The Science of Service”, Journal of Service Research, 13(1), 4-36.
  • ÖZGÜR, B. (2008), “Kamuda Yönetici Performansının Bütüncül Değerlendirmesi (Yeni Bir Model Önerisi)”, Maliye Dergisi, Sayı 154, 38-51.
  • RAES, A. M., M. G. HEIJLTJES, U. GLUNK, and R. A. ROE, (2011), “The Interface of The Top Management Team and Middle Managers: A Process Model”, Academy of Management Review, 36(1), 102-126.
  • SPREITZER, G. M. and R. E. QUINN (1996), “Empowering Middle Managers to Be Transformational Leaders”, The Journal of Applied Behavioral Science, 32(3), 237-261.
  • SÜMER, K. (2012), Rekabet Stratejilerinin Üretim Stratejisine ve İşletme Performansına Etkileri, Yayımlanmamış Yüksek Lisans Tezi, İstanbul: İstanbul Teknik Üniversitesi FBE.
  • TATICCHI, P., F. TONELLI and L. CAGNAZZO (2010), Performance Measurement and Management: A Literature Review and a Research Agenda”, Measur. Bus. Excellence, 14(1):4-18.
  • YÜREĞİR, O. H. ve G. NAKIBOĞLU (2007), “Performans Ölçümü ve Ölçüm Sistemleri: Genel Bir Bakış”, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16(2), 545-562.

İŞLETME PERFORMANSININ BELİRLEYİCİSİ OLARAK YÖNETİCİ PERFORMANSI: PERAKENDE SEKTÖRÜNDE BİR ARAŞTIRMA

Year 2018, Volume: 19 Issue: 2, 284 - 297, 30.11.2018

Mehmet Arıkök Ali Rıza İnce Mustafa Kemal Topcu

Abstract

Zincir mağazalar şeklinde
hizmet veren işletmelerde yöneticilerin müşteri beklenti ve ihtiyaçlarını
karşılayacak şekilde mağaza yerleşiminden, kampanya yönetimine, öneri ve
şikâyet yönetiminden, çalışanların elde tutundurulmasına istikrarlı bir şekilde
performans göstermesi gerekmektedir. İşletmeler ancak bu şekilde sürdürülebilir
rekabet avantajına sahip olabilmektedir. Özellikle perakende sektöründe tüm
yönetici ve çalışanların yaratıcı olması ve müşteri beklentisini ihtiyaç
doğduğu anda karşılaması istenmektedir. Bu noktada yönetici performansı
açısından müşteri hizmetlerinin, çalışan davranış ve motivasyonunun ve
satışların yönetilmesi önem kazanmaktadır. İşletme performansını artırabilecek
bazı ipuçlarına ulaşılabileceği için yönetici performansının belirlenmesi
faydalı olabilir. Bu çerçevede yapılan bu çalışma sonucunda yönetici performansının
operasyonların yönetimi ve işletme politikalarına uyum olmak üzere iki
bileşenli bir yapı sergilediği, operasyonların yönetiminin işletme
performansını anlamlı ve olumlu etkilerken, işletme politikalarına uyumun ise
herhangi bir etkisi olmadığı tespit edilmiştir.

Keywords

Performans İşletme Performansı Yönetici Performansı

References

  • AKBABA, A. ve E. ERENLER (2008), “Otel İşletmelerinde Yöneticilerin Liderlik Yönelimleri ve İşletme Performansı İlişkisi”, Anatolia: Turizm Araştırmaları Dergisi, 19(1), 21-36.
  • AKGÜN, Ali E., H. KESKİN ve J. BYRNE (2009), “Outsourcing: Organizational Emotional Capability, Product and Process Innovation, and Firm Performance: An Emprical Analysis”, Journal of Engineering and Technology Management, Vol. 26, 103–130.
  • ALTUNTAŞ, G. ve D. DÖMEZ (2010), “Girişimcilik Yönelimi ve Örgütsel Performans İlişkisi: Çanakkale Bölgesinde Faaliyet Gösteren Otel İşletmelerinde Bir Araştırma”, Istanbul University Journal of the School of Business Administration, 39(1), 50-74.
  • BALOGUN, J. and G. JOHNSON (2004), “Organizational Restructuring and Middle Manager Sensemaking”, Academy of Management Journal, 47(4), 523-549.
  • BARON, R. M. and D. A. KENNY (1986), “The Moderator–Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations”, Journal of Personality and Social Psychology, 51(6), 1173-1182.
  • BEDÜK, M. (2009), Tedarik Zinciri Yönetiminin İşletme Performansı Üzerindeki Etkisi: Örnek Olay Çalışması, Yayımlanmamış Yüksek Lisans Tezi, Konya: Selçuk Üniversitesi SBE.
  • BİÇKES, D. M. (2011), Örgütsel Öğrenme, İnovasyon ve Firma Performansı Arasındaki İlişkiler İnovasyonun Aracılık Etkisine Yönelik Büyük Ölçekli İşletmelerde Bir Araştırma, Yayımlanmamış Doktora Tezi, Kayseri: Erciyes Üniversitesi SBE.
  • BİTİTCİ, Umit, Patrizia GARENGO, Viktor DÖRFLER and Sai NUDURUPATI, (2012), “Performance Measurement: Challenges for Tomorrow”, International Journal of Management Reviews, 14 (3). 305–327.
  • BLETTNER, D. P., F. R. CHADDAD and R. A. BETTIS (2012), “The CEO Performance Effect: Statistical Issues and a Complex Fit Perspective”, Strategic Management Journal, 33(8), 986-999.
  • BUSH, R. P., D. J. ORTINAU, A. J. BUSH and J. F. HAIR (1990), “Developing a Behavior Based Scale to Assess Retail Salesperson Performance”, Journal of Retailing, 66(1), 119-129.
  • CHEN, C. A., E. M., BERMAN, and C. Y. WANG (2017), “Middle Managers’ Upward Roles in The Public Sector”, Administration & Society, 49(5), 700-729.
  • CHENHALL, R. H. and K. L. SMITH (2007), “Multiple Perspectives of Performance Measures”, Europan Management Journal, Vol. 27 (4), 266-282.
  • COLLINS, J. C. (2001), Good to Great: Why Some Companies Make The Leap and Others Don’t, HarperCollins Publishers: New York.
  • CROSS, K., and R. LYNCH (1989), “Accounting for Competitive Performance”, Journal of Cost Management, 3(1), 20-28.
  • CROSSLAND, C. and D.C. HAMBRICK (2007), “How National Systems Differ in Their Constraints on Corporate Executives: A Study of CEO Effects in Three Countries”, Strategic Management Journal, 28(8): 767–789.
  • DARKOW, I. L. (2015), “The Involvement of Middle Management in Strategy Development—Development and Implementation of a Foresight-Based Approach”, Technological Forecasting and Social Change, 101, 10-24.
  • DAVENPORT, T.H. (2006), “Competing on Analytics”, Harvard Business Review, 84, 98-107.
  • FRANCO-SANTOS, M., L. LUCIANETTI and M. BOURNE (2012), Contemporary Performance Measurement Systems: A Review of Their Consequences and a Framework for Research”, Management Accounting Research, 23(2), 79-119.
  • GHALAYINI, A. M., J. S. NOBLE and T. J. CROWE (1997), “An Integrated Dynamic Performance Measurement System for Improving Manufacturing Competitiveness”, International Journal of Production Economics, 48: 207-225.
  • GRADY, M. W. (1991), “Performance Measurement: Implementing Strategy”, Management Accounting, June, 49-53.
  • HART, S. (1992), “An Integrative Framework for Strategy-Making Processes”, The Academy of Management Review, Vol. 17, No. 2, 327-351.
  • HART, S. and C. BANBURY (1994), “How Strategy-Making Processes Can Make a Difference”, Strategic Management Journal, Vol. 15, No. 4, 251-269.
  • HARTOG, Den. N., P. BOSELIE and J. PAAUWE, (2004), “Performance Management: A Model and Research Agenda”, Applied Psychology: An International Review, 53(4), 556-569.
  • HOLMBERG, S. (2000), “A Systems Perspective on Supply Chain Measurements”, International Journal of Physical Distribution and Logistics Management, 30, 847-868.
  • HOPKINS M.S. (2009), “8 Reasons Sustainability Will Change Management That You Never Thought of”, Sloan Management Review, 51(1), 27-30.
  • JARZABKOWSKI, P., and J. BALOGUN, (2009), The Practice and Process of Delivering Integration Through Strategic Planning”, Journal of Management Studies, 46(8), 1255-1288.
  • MATTHEWS, Joseph R. (2011), “Assessing Organizational Effectiveness: The Role of Frameworks,” Library Quarterly 81(1) 83–110.
  • MATTHEWS, Joseph R. (2004), Measuring for Results: The Dimensions of Public Library Effectiveness, CN: Libraries Unlimited, Westport.
  • KAPLAN, R.S., D.P, NORTON (2001), The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in The New Business Environment, Harvard Business School Press.
  • KAPLAN, R.S., D.P., NORTON (1992), “The Balanced Scorecard – Measures that Drive Performance”, Harvard Business Review, 64 (1), 71–79.
  • KING, A. W., S. W. FOWLER and C. P. ZEITHAML (2001), “Managing Organizational Competencies for Competitive Advantage: The Middle-Management Edge”, The Academy of Management Executive, 15(2), 95-106.
  • LYNCH, R.L., K.F., CROSS (1991), Measure Up! Yardsticks for Continuous Improvement, Blackwell.MACKEY A. (2008), “The Effects of CEOs on Firm Performance”, Strategic Management Journal, 29(12): 1357–1367.
  • MCNAIR, C. J., R. L., LYNCH, and K. F. CROSS (1990), Do Financial and Nonfinancial Performance Measures Have To Agree?”, Strategic Finance, 72(5), 28.
  • MERT, İ. S. (2013), “Kamudaki Yöneticilerin Değerlendirilmesinde Performans ve Potansiyel Arasındaki İlişkinin Belirlenmesi”, Amme İdaresi Dergisi, Cilt 46, Sayı 2, 1-24.
  • NEELANKAVIL, J. P., A., MATHUR, and Y. ZHANG (2000), Determinants of Managerial Performance: A Cross-Cultural Comparison of The Perceptions of Middle-Level Managers in Four Countries”, Journal of International Business Studies, 31(1), 121-140.
  • NEELY A., M. GREGORY and K. PLATTS (1995), Performance Measurement System Design A Literature Review and Research Agenda”, International Journal of Operations Management, 15(4), 80-116.
  • NG, I. C. and S. S. NUDURUPATI (2010), Outcome-Based Service Contracts in The Defence Industry–Mitigating The Challenges”, Journal of Service Management, 21(5), 656-674.
  • OCAK, M. (2014), Bazı Öncülleri ve Sonuçları Bağlamında Kurumsal Girişimcilik: Görgül Bir Araştırma, Yayımlanmamış Doktora Tezi, Ankara: Savunma Bilimleri Enstitüsü.
  • OSTROM, A. L., M. J. BITNER, S. W. BROWN, K. A. BURKHARD, M. GOUL, V. SMITH-DANIELS, H. DEMRİKAN, and E. RABINOVICH, (2010), “Moving Forward and Making a Difference: Research Priorities for The Science of Service”, Journal of Service Research, 13(1), 4-36.
  • ÖZGÜR, B. (2008), “Kamuda Yönetici Performansının Bütüncül Değerlendirmesi (Yeni Bir Model Önerisi)”, Maliye Dergisi, Sayı 154, 38-51.
  • RAES, A. M., M. G. HEIJLTJES, U. GLUNK, and R. A. ROE, (2011), “The Interface of The Top Management Team and Middle Managers: A Process Model”, Academy of Management Review, 36(1), 102-126.
  • SPREITZER, G. M. and R. E. QUINN (1996), “Empowering Middle Managers to Be Transformational Leaders”, The Journal of Applied Behavioral Science, 32(3), 237-261.
  • SÜMER, K. (2012), Rekabet Stratejilerinin Üretim Stratejisine ve İşletme Performansına Etkileri, Yayımlanmamış Yüksek Lisans Tezi, İstanbul: İstanbul Teknik Üniversitesi FBE.
  • TATICCHI, P., F. TONELLI and L. CAGNAZZO (2010), Performance Measurement and Management: A Literature Review and a Research Agenda”, Measur. Bus. Excellence, 14(1):4-18.
  • YÜREĞİR, O. H. ve G. NAKIBOĞLU (2007), “Performans Ölçümü ve Ölçüm Sistemleri: Genel Bir Bakış”, Çukurova Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 16(2), 545-562.
There are 45 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

Mehmet Arıkök

Ali Rıza İnce

Mustafa Kemal Topcu

Publication Date November 30, 2018
Submission Date March 22, 2018
Published in Issue Year 2018Volume: 19 Issue: 2

Cite

APA Arıkök, M., İnce, A. R., & Topcu, M. K. (2018). İŞLETME PERFORMANSININ BELİRLEYİCİSİ OLARAK YÖNETİCİ PERFORMANSI: PERAKENDE SEKTÖRÜNDE BİR ARAŞTIRMA. Cumhuriyet Üniversitesi İktisadi Ve İdari Bilimler Dergisi, 19(2), 284-297.
 Download Cover Image

Cumhuriyet University Journal of Economics and Administrative Sciences is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License (CC BY NC).